FAQ on File Uploading & Downloading

Answers

Q. Is there a limit on how much I can upload?  Top

There is a limited amount of storage space for each account. If upload fails, please check your account balance by clicking on "My Account" and then "Account Balance". If you run out of storage space, you can subscribe more storage space, which also upgrades your account to "Paid Account" and you will enjoy our premium service. There is no other limit on how much or how often you can upload, as long as you have free storage space in your account.

Q. What should I do when DriveHQ FileManager pop up a message box to prompt that I am a free account?  Top

To avoid service abuse, free accounts can only upload 50MB each time. The application will calculate the size of upload bytes automatically, it will pop up a message box to prompt you to upgrade to Paid Account every 50MB of upload bytes, shown as below:

OK： continue uploading files.
Upgrade: upgrade to Paid Account
Cancel: cancel the upload

Q. Do you limit upload (download) speed? Why is upload slow?  Top

DriveHQ does not limit upload speed. DriveHQ has high-end servers and storage systems, our system can support very fast upload / download. However, the real connection speed depends on many factors. Sometimes, a few users could experience very slow connection. Please note upload speed is usually much slower than download speed if you have DSL or a Cable modem. This is due to the upload speed limit imposed by DSL and Cable Modem. Dial-up networking users might see very slow upload / download speed, which is normal. International users, esp. users from countries with slower Internet connections, might experience slow and un-reliable connection to DriveHQ system.

Please note even if you have very fast Internet connection, it does not guaranttee that you have a fast connection to DriveHQ.com. The real speed is dependent on many factors, esp. the Internet speed from your ISP to DriveHQ data center, which is dependent on the particular route at the particular time, and can change from time to time.

For large uploads you should consider using DriveHQ Client Software (or FTP client software), which is far more reliable and efficient; it supports automatic resuming, data compression and magic upload.

Q.Why does the remaining upload / download time keep changing?  Top

During file uploads / downloads, the remaining time in the upload progress is an estimate of time remaining for the upload.   It is normal that the number might change very significantly. The upload / download speed is dependent on many factors, .g.: current network congestion, file size and file types, etc. The speed can change a lot from time to time. This value is based on an estimation of your current transfer speed.

Q. What happens if I interrupt an upload / download task?  Top

Interrupting an upload / download task in a web browser will cause the file upload / download to fail. Most web browsers support resuming "download", but not "upload". If you use DriveHQ FileManager, DriveHQ Online Backup or FTP, you can resume file upload and download. DriveHQ client software is available online at DriveHQ Client Software .

Q. What is the best way to upload / download large amount of data?   Top

We highly recommend that you use DriveHQ Client software including DriveHQ FileManager, DriveHQ Online Backup or FTP to transfer large amout of data. DriveHQ Client programs are free and they are fully integrated with DriveHQ.com website. You can easily drag and drop any size files, or drag many files / folders at once. They also support resuming interrupted transfers, whereas web browser based upload does not support resuming. You can download DriveHQ Client Software here.

Q. Is there an easy way to keep a backup copy of each file (version) that I upload?  Top

Yes. DriveHQ has incredibly useful Version Control feature. You can easily overwrite your online files without fear of losing the previous version.

  1. Sign in to the DriveHQ Online Storage website with your DriveHQ account.
  2. Select one file you want to check its history.
  3. If the files are arranged in Detail View, click the arrow next to Action button , and then click History.

    4. -or-

    If the files are arranged in Thumbnail View, put the cursor stop at the selected file, and then click History from the prompt menu.

  4. In File History page, you can check the file's version, each version's modify user, modify time and file size. You can select which version you want to roll back or download.

Note: File versioning support is only available to paid members. And paid members can keep ten history versions at most for each file.

Q. Can multiple users edit the same document on DriveHQ?  Top

Yes and no. If multiple users edit the same file at the same time, the last version may overwrite all previous versions. With the latest File Versioning feature for paid members, such overwrite can be avoided (for paid members).

To avoid file over-writing, you can also set a policy to "check-out" a file before making changes and "check-in" when you saved the changes and finished editing. To check out a file, you can simply re-name the file to FILENAME_USERNAME.ext. E.g. if a user "John" checks out a file "Project.doc", he can simply rename it to "project_john.doc". After he finished editing, he can check in the file by renaming it to "project.doc".

Q. When downloading, I can "Open" or "Save" the file. What should I choose?  Top

Choose "Save" if you wish to save the file to your local hard drive. Select "Open" if you wish to directly open the downloaded file in the software program that is associated with the file extension. If you wish to make changes and update the file on DriveHQ, you can save the file with your changes to your local hard drive, then upload the file back to DriveHQ. With DriveHQ FileManager client software, you can simply open a remote file, make changes and save it. The changed file can be automatically saved back to DriveHQ.com.

Q.  Why is there a limit on download bytes for free accounts?  Top

There is a Max Download Bytes (up to 1GB) per month for free accounts. If download fails, please check your account balance by clicking on "My Account" and then "Account Balance". For paid accounts, the maximum download bytes is usually 4 times of your "subscribed storage space". If you run out of download bytes, you can subscribe more storage space, which also offers more monthly download bytes. Please note the download bytes is automatically reset to 0 on your monthly billing date, which is the day-of-month when you signed up DriveHQ free account.

Q. Can I directly edit documents on DriveHQ? Do you support Drive mapping?  Top

You can edit files directly on www.drivehq.com using DriveHQ FileManager client software.

For information about Drive Mapping support, please visit this support message.

Q.What should I do if I continue to have problems uploading?   Top

If you're uploading / backup large amount of data and it consists of many folders and subfolders, you may want to try uploading a few folders / files at a time. Smaller size transfers take less time and are less likely to fail. The problem could also be caused by certain "strange" files / folders. Please also check with your ISP as they might have a limit on maximum amount of uploaded data.

Please report any problems uploading files to DriveHQ Customer Support at moc.qhevird@troppus. When reporting a problem uploading a file, please include the following information so that we can try to duplicate the problem:

  • What is your account user name / registered email address?

  • What is the name of the file (incl. full path) that you tried to upload?

  • When did you upload your file? Have you retried? Have you tried logoff and logon again?

  • Did you use DriveHQ.com website, DriveHQ FileManager, DriveHQ Online Backup or FTP to upload your file?

  • Did you receive an error message during your upload? What is the detailed error message? Can you provide a screenshot? To take a screenshot, you can press the "Prnt Scrn" key and then paste it in MS Word or Outlook.

  • Do you use any firewall, proxy server of anti-virus software? Please double check if such software blocked DriveHQ.com.

  • What operating system do you use?

  • If uploading via DriveHQ Website, what Web browser do you use? Otherwise, please provide DriveHQ client software version and build number. The version and build number info is available in the About Dialog.

Comparisons

Feature Comparison
Pricing Comparison
Expert Reviews
All Features

Need Help?

Online Help
Tutorial Videos
Service Manual
Support Forum

Get In Touch

  • San Ramon, CA
  • (800)836-0199     (925)396-5819
  • support@drivehq.com
DriveHQ Cloud File Server, Online Storage, Backup, Sharing, FTP Hosting, Drive Mapping Home Feature References
  • Cloud IT

    Businesses can host their IT servers and systems on DriveHQ Cloud IT Service. It not only offers more and better features, but also is much easier to manage and costs far less.

  • Cloud Storage

    Cloud Storage is the same as Online Storage or Internet Storage. Users can easily upload / download files on DriveHQ cloud storage system using DriveHQ FileManager, web browser, FTP Service or DriveHQ WebDAV cloud drive. Users can remotely access files from anywhere at any time.

  • Cloud File Server

    DriveHQ Cloud File Server works just like a local file server. You can drag and drop files / folders using FileManager, FTP or WebDAV cloud mapped drive; you can directly edit a remote file and save back; you can manage sub-users and sub-groups; you can share folders to different users with various permissions.

  • Cloud Backup

    You can get rid of USB backup, DVD backup or tape backup. DriveHQ Cloud Backup is much better and more affordable than traditional backup solutions. You can backup / restore files from anywhere at any time without carrying a backup device. Also because it is offsite backup, it can survive any major disasters.

  • Cloud Computing

    DriveHQ Cloud computing is different. You can use our cloud service from anywhere, you don't need to relegate your PCs into dumb terminals. DriveHQ cloud computing extends your desktop software into the cloud. You can use your familiar sofware (e.g. MS Office, PDF, Photoshop, etc.) with our cloud service.

  • Online Storage

    DriveHQ Online Storage has much more features than other online storage services. It is far more than just online storage, It supports all modern web browsers and FTP client software; it has a native client program DriveHQ FileManager and can map a cloud drive. It is seamlessly integrated with DriveHQ Cloud IT system.

  • Cloud Drive Mapping

    You can map DriveHQ online storage as a WebDAV cloud drive, such as Z: drive. No software needs to be installed. It is extremely simple. If you have a lot of files or very large files, you can also use DriveHQ FileManager or FTP.

  • Remote Data Access

    Using DriveHQ Online Storage service, you can access your data from anywhere using DriveHQ.com website, DriveHQ FileManager client, FTP or WebDAV cloud drive mapping. Business users can easily access their data from multiple offices, hotel or home.

  • Secure File Storage

    DriveHQ online storage service is designed to be extremely secure and reliable. It is managed by professionals, colocated in a high-end data center with full redundancy and 24x7 onsite security. Your files are secure and private.

  • Drop Box Folder

    DriveHQ Drop Box folder enables anybody to upload files to you securely without having to sign up and without hassle. Just provide your drop box URL, and anybody can drop files into it. Files in a drop box can only be accessed by yourself.

  • FTP Service

    FTP stands for "File Transfer Protocol". It is the most popular method for transferring files to different locations. Almost all platforms support FTP. FTP is efficient, reliable and easy-to-use. It can be used to transfer very large files / folders. DriveHQ offers standard FTP features plus more advanced features at a very low cost.

  • Setup FTP Server

    To setup, configure and secure an FTP server is never easy. FTP server may pose serious security threat as you must open a lot of network ports; managing FTP accounts and set permission is also a headache. DriveHQ FTP server saves you time and money, you can set it up in just a few minutes.

  • FTP Server Hosting

    DriveHQ FTP Server Hosting service includes FTP server software, hardware and hosting. It is extremely easy to setup. Compared with other FTP hosting service, DriveHQ FTP service not only is a standard FTP hosting service, but also is seamlessly integrated with other DriveHQ cloud services.

  • FTP Backup

    You can backup files / folders to DriveHQ FTP server from any platforms. Files backed up to DriveHQ FTP server are secure and private. You can access these files using DriveHQ FTP, DriveHQ.com website or DriveHQ FileManager client software.

  • FTP Security Camera

    DriveHQ can protect your data and your physical assets. Our subsidiary CameraFTP is a leading Cloud Surveillance, storage, recording and home security/ monitoring service provider.

  • Online Backup

    DriveHQ Online Backup can replace your local backup solution. You can setup real-time backup tasks and scheduled backup tasks. It has a lot of features, such as incremental backup, backup locked files, file versioning, backup multiple PCs, backup servers, etc.

  • Cloud Data Backup

    You might have a very good backup solution in-house. However, in-house backup is inherently less secure / reliable than offsite backup. In case of major disasters, such as fire, flood, theft, virus, etc. both the source files and the backup files can be destroyed as they are in the same location. Offsite backup keeps your backup data in a different location, thus it is far more reliable.

  • Online Email Backup

    You can backup emails using either DriveHQ Online Backup or DriveHQ EmailManager. Using DriveHQ Online Backup, you can backup the entire Outlook PST files or other email data folder. Using DriveHQ EmailManager, it is far more efficient as it can incrementally backup emails and contacts one by one and it only backs up new emails.

  • Remote Backup

    In-house backup such as tape backup is not flexible. You can only backup your data when you are in the same location. DriveHQ Online Backup is different. You can backup / restore your files & folders from any remote locations. No backup device or media is required.

  • Business Backup

    You can automatically backup servers and databases in your company; employees can also backup their PCs, laptops and MACs. Using DriveHQ group account service, you can allocate storage space and download bytes to your sub-users. All sub-users are treated as premium users. They can access backed-up files online from anywhere.

  • Business Email Hosting

    Email service is very important to any business. There are a lot of free email hosting services; however, for business, you need something better. You don't have to pay a lot to setup Exchange server or limit yourself to webmail only. DriveHQ email service is designed for SMBs. It supports SMTP/POP3/IMAP4/webmail and custom domain. You can also create group accounts.

  • SMTP, POP & IMAP

    SMTP is the standard protocol for sending emails; POP and IMAP are the standard protocols for retrieving emails. Most email client software (incl. Microsoft Outlook and Outlook Express) supports SMTP, POP and IMAP. POP3 is usually used for downloading emails to local; IMAP can keep all emails on server and automatically sync local and remote email boxes. DriveHQ email server supports all 3 protocols.

  • Advanced Email Features

    DriveHQ email server supports SMTP,POP3 & IMAP4; it also supports SSL. It has advanced features such as: Auto Reply, Auto Forward, Mailing List, etc. It supports custom email domains and group account service. You can easily manage your email accounts online.

  • Outlook & Mobile Email

    DriveHQ email service can be accessed using almost any email client software / device, such as Outlook, Outlook Express, iPhone, Android, Blackberry and Windows Mobile, etc. Emails can be kept on server so that you can download emails from multiple computers / devices. Using IMAP, you can also sync your local and remote emails.

  • Email Backup

    You can use DriveHQ Online Backup to backup emails. However, if you use Outlook / Outlook Express, then using DriveHQ EmailManager client software is much more efficient. You can drag-n-drop upload / download emails and contacts; you can setup automatic backup tasks to backup your emails and contacts to DriveHQ webmail.

  • Advanced Features

    DriveHQ offers a lot of high-end business features, such as Group Account service, custom domain web / email / FTP hosting, folder synchronization, remote file sharing and collaboration, Active Directory Integration, Full-Text search, etc.

  • Group Folder Sharing

    You can create folders in your own account, then share different folders to different users with different permissions. You can also share folders to sub-groups and contact groups and set different permissions. The same folder can also be shared again with different permissions. Thus, multiple users can collaborate online.

  • Folder Synchronization

    Using DriveHQ FileManager, you can select a folder and click Synchronize to create a sync-ed folder. You can sync folders on different computers to the same remote folder, thus you can synchronize multiple computers. You can also sync folders of multiple users to the same group shared folder, thus you can sync folders of multiple users.

  • Mobile Applications

    DriveHQ service is available on all popular mobile platforms, incl. iOS (iPhone/iPad), Android and Windows Phone 7. Not only that, DriveHQ mobile application beats competitors' hands down!

  • White Label Service

    DriveHQ reseller platform makes it extremely easy to launch white label (i.e. private label) or co-branded service. A co-branded service can be launched in just a few hours. The cost is extremely low at only $50-500/year, which is about 10 times lower than our competitors'. Resellers can customize or localize the website, service prices and client software. DriveHQ also has other partnership / affiliate programs suitable for any size businesses.

© 2003-2024 DriveHQ. All rights reserved.

Select a language