DriveHQ Business SMTP/POP/IMAP Email Hosting Service FAQ


  1. What is DriveHQ Email Hosting? Is it better than other free emails?
  2. How do I get started with DriveHQ email?
  3. What is the maximum email box size and what is the maximum email size?
  4. Is it possible to email a very large file, say a 200MB file?
  5. I have a small business with 10 employees. Can I get 10 email addresses?
  6. What are the most frequent problems our users experience?
  7. Can I use DriveHQ email for sending spam emails?
  8. Can I access DriveHQ email from multiple computers (using Outlook)?
  9. How can I create my own domain email accounts?
  10. Do you offer any email backup software?
  11. Do I need to install any client software to access DriveHQ email?
  12. Can I set email rules and email filters?
  13. How are free accounts different from paid accounts?
  14. Can I change my username?
  15. Will I have to enter my payment information for the trial period?
  16. How can I administer my account?

Answers

  1. What is DriveHQ Email Hosting? Is it better than other free emails?  Top

    DriveHQ Email Hosting is different from any other web-based free email services. We only offer paid email service. It is designed for high-end users, professionals and small businesses. You can use popular email client applications such as Microsoft Outlook or Outlook Express to access DriveHQ email. You can keep your emails on the web or download to your local PC; you can create multiple email accounts for your organization and have virtually unlimited email box sizes.

  2. How do I get started with DriveHQ email?

    If you are not a DriveHQ member, you need to sign up first. If you become a paid member, then you have an email account: USERNAME@vosi.biz. Please visit our online help pages for Microsoft Outlook and Outlook Express . For all other email client software, please choose the default SMTP/POP3 port setting, both the SMTP and POP3 servers are mail.vosi.biz. Please note all out-going emails require logon.

  3. What is the maximum email box size and what is the maximum email size?

    DriveHQ offers 1GB free email box size; if you use Outlook or Outlook Express, then you can get unlimited email box sizes by downloading emails to local. The maximum email size is 10MB for non-members; 20MB for premium members. It is strongly recommended that you upgrade to premium service for Outlook email access as otherwise, there will be many restrictions.

  4. Is it possible to email a very large file, say a 200MB file?

    While it is possible for DriveHQ email to support such big email attachments, other email servers generally can only handle less than 10MB emails. So in this case, please use DriveHQ Online Storage and Sharing service. You can share any size files, or many files very easily with DriveHQ FileManager or any FTP client software.

  5. I have a small business with 10 employees. Can I get 10 email addresses?

    Yes, you can use our Group Account service. You can easily upgrade to a group account, and then create sub-accounts. Group Account service gives more flexibility. You can manage sub-accounts yourself. Cost-wise, it is also a lot cheaper than buying services individually.

  6. What are the most frequent problems our users experience?

    (1) When setting up DriveHQ email account, please make sure that “All out-going emails require logon” is checked and the logon credentials should be the same as the POP3 settings (the same as DriveHQ account logon info).

    (2) Some spam-filters might incorrectly filter DriveHQ emails. In this case: check your junk/bulk mail folder and contact your other email service provider to not filter DriveHQ emails.

  7. Can I use DriveHQ email for sending spam emails?

    Spamming is strictly prohibited. Your account will be disabled immediately should you engage in any spamming activities. As a prevention for such abuse, each user can send a limited number of emails per day.

  8. Can I access DriveHQ email from multiple computers (using Outlook)?

    Obviously, you can access DriveHQ Email using webmail from any number of computers. For Outlook access from multiple computers, please make sure you keep emails on server for a few days before you delete them. It is recommended to keep your emails on server for 5 days. For more info, please click here.

  9. How can I create my own domain email accounts?

    You must be a premium user to use private domain email feature. First of all, you must own a domain name. If not, you need to register a domain with any domain registrar company, e.g. network solutions or Register.com, etc. Once you have a domain, please add a DNS MX record using their web interface. The MX record should point to the email server mail.vosi.biz: 66.220.9.46. If you have any questions, please contact your domain registrar's customer support.

  10. Do you offer any email backup software?

    Yes, DriveHQ offers Online Backup software, which can automatically backup your files or emails, for more info, please click here .

  11. Do I need to install any client software to access DriveHQ email?

    No, you can access DriveHQ email from the webmail interface, or from any email client software.

  12. Can I set email rules and email filters?

    Yes, using Microsoft Outlook or Outlook Express, you can setup any email rules or filters. For more info, please click here .

  13. How are free accounts different from paid accounts?  Top

    Free accounts have less amount of storage space. If you keep a lot of files/emails on server, you could run our of storage. Free Service should be used for personal and casual use only.

    There is generally no limit on webmail usage. You can send any number of emails with the web interface. There is no limit on the attachment file size. The only requirement is you cannot spam others.

    For SMTP, Free Service Users can send a maximum of 25 emails/day (for True Accounts, 25; for Free Accounts, 5); the maximum attachment file size is 2MB. Premium Users can send 100 emails/day (or contact support@drivehq.com if you need more if it is not for spamming), the maximum attachment size is 20MB.

    As a free service account, you can create only one sub email account. You can upgrade to a group account and order more group user licenses.

  14. Can I change my username?  Top

    Unfortunately, change of username is not permitted. The only way to do so would be to terminate the existing account and set-up a new one. However, you can set-up additional sub email addresses for your mainl account. If you do not wish to receive emails sent to your primary email address, you can create a mail rule to delete all emails sent to the same.

  15. Will I have to enter my credit card information to sign up?  Top

    No. Free service is available and never expires. If you are satisfied with our service, we recommend you to upgrade to premium service.

  16. How can I administer my account?  Top

    Administering your Email Accounts is very easy. First of all, you must upgrade your account to Group Account. Please logon www.drivehq.com, click on My Account, then click on Group Account. Once you are a group account, you will have access to the Group Admin feature, where you can create sub-accounts, add or delete sub-accounts, allocate storage space and download bytes.

Get In Touch

  • San Ramon, CA
  • (800)836-0199     (925)396-5819
  • support@drivehq.com