No refund policy? Well, pretty convenient isn't it? Yeah, yeah, I know already that the "terms & conditions" clearly state that no refund is possible but do you really think people actually read those terms & conditions? I know I don't. I don't have time reading 40 or 50 pages full with rules and conditions that only exist to protect DriveHQ. But who will protect us?
I bought a one-year subscription but after 4 hours of using/configuring it, I was not happy with it so I asked to cancel my subscription/order. I paid for the whole year but only used the service for 4 hours. Do you really think it's fair that I still have to pay for a whole year?
Support told me that the DriveHQ subscriptions are seen as a "software license" and therefore no refund is possible because the seller (DriveHQ) can't determine if the user actually uninstalled the software... I don't think that's a good rule though. These subscriptions are rather an online service and DriveHQ can easily determine if I still use my account/subscription. All actions on my account are logged (just take a look at your "History tab") so I don't think it's hard to see that I don't use the product anymore. If DriveHQ would really want to make me happy, they should come with better "excuses" for stealing my money!
I know one thing for sure: I will never, never recommend DriveHQ to any of my clients or friends!