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  • dustingarner
  • (1 posts)

I've got motion detection enabled for my subscription but I'm not getting any motion alerts.  The camera does upload on motion not sure why it won't alert when it gets those uploads.





9/10/2018 2:15:55 PM

  • CameraFTPSupport
  • (305 posts)
Subject: Re: Motion Detection

If your camera does not have any problem uploading footage based on motion detection, then you should not have this problem.

Please check in your account options page first. Log on to, go to My Account --> Account Option page. See the screenshot below:



As you can see, you can set minimum motion detection interval; you can also disable motion notification. (Make sure motion detection is not disabled)


The motion events are available in the "Event Center" on website. Please check if there are any motion events. 


To receive motion alerts on your smartphone, please install CameraFTP mobile viewer app for iOS / Android. By default, motion alerts will be sent as push messages to your phone. (Make sure notification is allowed for the CameraFTP Viewer App.)





10/23/2018 3:31:06 PM

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