Please note the encrypted files must be stored in the \My Documents\My Encrypted Data\ folder (or its subfolders). You have manually moved the encrypted files to a different location.

In this case, when you download the files, they will not be decrypted automatically. What you need is to backup your local files to a different folder; then recreate the "My Encrypted Data" folder in the "My Documents" folder on DriveHQ. You can then copy all files back to your local PC.

The reason encrypted files must be placed in the "My Encrypted Data" folder is because encrypted files cannot be decrypted by other client applications, such as web browsers or FTP clients. They must be downloaded by FileManager or DriveHQ Online Backup. You should use the Encrypted Folder only for highly confidential data. Otherwise, you must use our client software; and it is hard to share encrypted files due to the encryption key protection.

Please note the encrypted files must be stored in the \My Documents\My Encrypted Data\ folder (or its subfolders). You have manually moved the encrypted files to a different location.

In this case, when you download the files, they will not be decrypted automatically. What you need is to backup your local files to a different folder; then recreate the "My Encrypted Data" folder in the "My Documents" folder on DriveHQ. You can then copy all files back to your local PC.

The reason encrypted files must be placed in the "My Encrypted Data" folder is because encrypted files cannot be decrypted by other client applications, such as web browsers or FTP clients. They must be downloaded by FileManager or DriveHQ Online Backup. You should use the Encrypted Folder only for highly confidential data. Otherwise, you must use our client software; and it is hard to share encrypted files due to the encryption key protection.

Please note the encrypted files must be stored in the \My Documents\My Encrypted Data\ folder (or its subfolders). You have manually moved the encrypted files to a different location.

In this case, when you download the files, they will not be decrypted automatically. What you need is to backup your local files to a different folder; then recreate the "My Encrypted Data" folder in the "My Documents" folder on DriveHQ. You can then copy all files back to your local PC.

The reason encrypted files must be placed in the "My Encrypted Data" folder is because encrypted files cannot be decrypted by other client applications, such as web browsers or FTP clients. They must be downloaded by FileManager or DriveHQ Online Backup. You should use the Encrypted Folder only for highly confidential data. Otherwise, you must use our client software; and it is hard to share encrypted files due to the encryption key protection.

Please take these steps to recover encrypted files:

(1) Make a copy of your local encrypted files; but don't delete any files. (just for safety)

(2) Delete the synchronization task via the menu: Tools -> Manage Synchronization;

(3) Rename the encrypted folder back to its original name. "My Encrypted Data"

(4) Copy all files back to local. The local files should have been automatically decrypted.

The reason it overwrites your local files is because: after you renamed the Encrypted Folder name, the software treated the encrypted files as un-encrypted, then it treated the files as being different from your local files. In a synchronization process, it then overwrites older files, which you clicked Ok.