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  • cvgmacau
  • (2 posts)

When I download the playback and watch, it just likes a single image and pause. But I can watch the playback through the website.

1/14/2016 7:31:00 PM

  • CameraFTPSupport
  • (121 posts)
Subject: Re:Playback download form CameraFTP cannot play

I checked your account and noticed one problem: you ordered an Image Recording plan, however, you use CameraFTP VSS software to record video clips. Please order a new video recording plan and then cancel your image plan.

Other than that, I think it is working fine. You can play back using a web browser, or download CameraFTP Viewer app for iOS, Android and WP.

If you want to download the .MP4 clip files, you can do so. But each video clip could be only 30 seconds to 1 minute long. To download many files at once, you can use any FTP program (e.g. FileZilla).

1/14/2016 11:22:19 PM

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