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  • ronnyhong
  • (2 posts)

 Hello there,

I have paid subscription on video recording.
I have configure my camera with motion detection and the recording have been uploaded nicely.
But when I see my camera or my published page, I only see blank grey viewer.
Can you suggest me what should I do ?

10/21/2015 10:49:28 PM

  • CameraFTPSupport
  • (164 posts)
Subject: Re:My Published Camera Viewer Blank


It looks like you have your camera set to continuous recording when your subscription allows motion. It is likely that our system has detected over usage for the subscription level, which is why you are not getting the image. If you adjust the camera to enable motion detection, you should see your images right away.

If this still does not work for you, you can always contact our support team at

10/22/2015 5:10:59 PM

  • (1 posts)
Subject: Re:My Published Camera Viewer Blank

 I am having the same issue and from what I can tell, I have everything configured correctly


12/8/2016 9:27:31 PM

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