owenchang, thank you for your post. It seems you are still running on the three day free trial, which is really only intended so that you can ensure your camera is compatible with our service and it works to your expectations. The three day free trial is limited to the following parameters:
Despite this, it appears you are uploading with a resolution of 720x 480 and an upload frequency of 1frame/2s. If you would like to continue your trial, please delete your existing camera and change your parameters to match the trial limits. Alternatively, you can order a subscription and test the service for a month at a higher level.
If you are still having difficulties after following the above address, and cannot seem to successfully deliver an email to our support, please email your camera configuration pages to firstname.lastname@example.org. With the configuration pages, we will be much better equipped to troubleshoot your issue. You can also refer to our support documentation if you are unsure about your configuration setup.