Read/Reply : 2106/9
  • diegopincheira
  • (7 posts)

Hello! I just bought a time lapse video licence for $15 a year, how can i configure my webcam to save the images at 1080p? I cant get the way to do it... the pictures are still getting in the lowest quality.

 

what can i do?

 

thanks in advance


7/17/2021 6:46:55 PM

  • CameraFTPSupport
  • (238 posts)
Subject: Re:Time lapse

Thank you for ordering our service. If you ordered a plan at 1080P resolution, it means your camera can upload images (videos) at the maximum resolution of 1080P. But the server cannot force your camera to upload 1080P images. ( The server cannot connect to your camera. If your camera does not upload, the server cannot do anything to your camera.)  You need to configure the camera to upload based on the plan you ordered.

If you use CameraFTP VSS software, please make sure your source camera can support the resolution you ordered. In the case of webcam, please make sure that the webcam can support 1080P video. Many low-end webcams cannot support 1080P video resolution; or they may support it at a lower frame rate. In your VSS software, please edit the camera settings and check if the source webcam supports 1080P images.  See the screenshot below: ( Move your mouse on top of the camera live view, click the edit (pencil) icon, then click “Select another webcam/microphone”, then in the Capabilities dropdown, select the one with 1080P resolution.

 


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7/17/2021 9:56:28 PM

  • diegopincheira
  • (7 posts)
Subject: Re:Time lapse

 The camera supports 1080.. But in the Recording settings i cannot set 1080, and it goes 640x360, all images that the subscription took every hour is in that low quality resolution 
.


Please help!


Reply
7/17/2021 10:10:01 PM

  • diegopincheira
  • (7 posts)
Subject: Re: Time lapse

User: CameraFTPSupport  -  7/17/2021 9:56:28 PM

Thank you for ordering our service. If you ordered a plan at 1080P resolution, it means your camera can upload images (videos) at the maximum resolution of 1080P. But the server cannot force your camera to upload 1080P images. ( The server cannot connect to your camera. If your camera does not upload, the server cannot do anything to your camera.)  You need to configure the camera to upload based on the plan you ordered.

If you use CameraFTP VSS software, please make sure your source camera can support the resolution you ordered. In the case of webcam, please make sure that the webcam can support 1080P video. Many low-end webcams cannot support 1080P video resolution; or they may support it at a lower frame rate. In your VSS software, please edit the camera settings and check if the source webcam supports 1080P images.  See the screenshot below: ( Move your mouse on top of the camera live view, click the edit (pencil) icon, then click “Select another webcam/microphone”, then in the Capabilities dropdown, select the one with 1080P resolution.

 

 


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7/17/2021 10:16:05 PM

  • CameraFTPSupport
  • (238 posts)
Subject: Re:Time lapse

That's very odd. I just tested it here and it works fine. Could you please install a newer beta version at:

https://www.drivehq.com/folder/p11725964/18261463714.aspx

After upgrading to this version, check if you can select 1920x1080 or not. If not, please click Settings -> Event Logs -> Send event logs to support. Our engineers can then check the log to locate the problem.

 


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7/17/2021 11:07:40 PM

  • diegopincheira
  • (7 posts)
Subject: Re:Time lapse

 Still the same problem... 


Reply
7/17/2021 11:13:39 PM

  • CameraFTPSupport
  • (238 posts)
Subject: Re:Time lapse

Thank you for reporting the problem and sending the log.  We have located the problem. Due to the weekend, it will take a little longer to fix it. We will fix it in about 2 days. 


Reply
7/18/2021 12:34:34 AM

  • diegopincheira
  • (7 posts)
Subject: Re: Time lapse

User: CameraFTPSupport  -  7/18/2021 12:34:34 AM

Thank you for reporting the problem and sending the log.  We have located the problem. Due to the weekend, it will take a little longer to fix it. We will fix it in about 2 days. 

Thanks for the quick reply! 


Reply
7/18/2021 1:51:48 AM

  • CameraFTPSupport
  • (238 posts)
Subject: Re:Time lapse

Please try again. It should work now. (You might have to log off and log in again). 


Reply
7/19/2021 9:29:36 AM

  • Guardvision
  • (1 posts)
Subject: Re:Time lapse

 While trying to generate time-lapse video I get a message that says:

 

www.cameraftp.com says

Failed to generate video file. Unable to access api, please check your network.

 

Preview does work.

What do you suggest?

 


Reply
8/18/2021 7:38:31 AM

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