If "Camera is empty", it means your camera has not uploaded any data to CameraFTP cloud. Please make sure your camera has been configured correctly and that your camera is uploading.
CameraFTP is a cloud service provider. We don't make, install or manage IP cameras. Our server cannot control your IP camera or DVR. You need to configure your camera to upload footage to CameraFTP via the FTP or SMTP protocol. Our server does not and cannot connect to your camera. (It will be blocked by your router anyway).
If you have a (spare) PC, you can use it as a CCTV DVR system with CameraFTP VSS software. It supports all webcams and most ONVIF-enabled IP cameras.
There are a few advantages with our solution:
(1) You are not locked in with any one hardware or service provider. Our service is compatible with most IP cameras, and we use open standard protocols.
(2) It is more secure as your cameras (DVRs) don't need to be accessible from the Internet. Thus it is much harder for them to be hacked remotely.
(3) You don't need to configure your router (for opening ports and port mapping), static IP address or DDNS, or find your camera's video stream URL, etc.