The Secure Admin password is initially set to be the same as your regular account password. You can change your regular account password or secure admin password later. For best security, we recommend that you use different passwords. Both passwords are encrypted. If you forgot your password, you can only reset it as we cannot decrypt your password.
Please watch this video for information about how to reset your secure camera admin password, delete a camera or folders/files, or cancel a subscription:
If you just want to reset your regular account password, you can visit www.cameraftp.com website, go to the Login page, click "Forgot Password".