From the screenshot, it seems your FTP connection could not be established. It is usually caused by your anti-virus software, security software or network router/firewall.
You can test it with regular FTP client software, such as FileZilla (https://filezilla-project.org/download.php). Try to connect to ftp.cameraftp.com with your account username and password. If it does not work, then you need to configure your anti-virus/security software/router not to block FTP. Otherwise, please contact CameraFTP support and we can check it more.