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  • Gavilan01
  • (2 posts)

I get an "unknown error" message when attempting to set up All Wansview camera in step 2. What is the password; also there is an autofill  "./" in the path field. 
I was looking forward to using your service but this is all a little much for someone like me.


7/18/2018 10:16:38 AM

  • CameraFTPSupport
  • (166 posts)
Subject: Re:Step 2 Wansview Unkown error

 Hi Gavilan01,


You can find your FTP password by clicking on the setting icon for the camera folder you create on your account. We would be more than happy to help troubleshoot your camera configuration. Please email support@cameraftp.com with screenshots of your configuration pages and any other applicable information so we can assist. 


Best,
CameraFTP Support
www.CameraFTP.com


Reply
7/18/2018 10:45:25 AM

  • Gavilan01
  • (2 posts)
Subject: Re:Step 2 Wansview Unkown error

 6 hrs later still not past step 2. Doesn't look like your service is going to work for me. 


Reply
7/18/2018 2:08:08 PM

  • CameraFTPSupport
  • (166 posts)
Subject: Re:Step 2 Wansview Unkown error

Thank you for your response. Wansview is actually one of the more popular camera brands used with our service, so you should absolutely be able to use your device with CameraFTP. Please email us screenshots of your camera configuration pages so we can help troubleshoot: support@cameraftp.com. 

Look forward to hearing back from you. 
 

Best,
CameraFTP Support
www.CameraFTP.com
 


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7/18/2018 2:57:54 PM

  • 50strong
  • (1 posts)
Subject: Re:Step 2 Wansview Unkown error

 This seems to be a common issue with wansview. Any solution as yet


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9/8/2018 4:43:09 AM

  • CameraFTPSupport
  • (166 posts)
Subject: Re: Step 2 Wansview Unkown error

User: 50strong  -  9/8/2018 4:43:09 AM

 This seems to be a common issue with wansview. Any solution as yet

Hi 50 Strong, Please email us screenshots of your camera configuration pages so we can assist with configuration. You should absolutely be able to use your Wansview device with CameraFTP. 

 

Best,
CameraFTP Support 
support@cameraftp.com


Reply
9/9/2018 10:49:57 AM

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