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  • djdubuque
  • (5 posts)

12/8/2017 6:22:44 PM

  • CameraFTPSupport
  • (167 posts)
Subject: Re: Your browser does not support playing this video file (A17120907423910.jpg).

We checked the problem and noticed that your camera is uploading both image and video files. This causes the viewer to incorrectly detect your camera type. We will fix the problem. However, in any case, you need to configure your camera based on your subscription. It should not be configured to upload both images and videos.


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12/11/2017 2:19:05 AM

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