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  • myasdad
  • (3 posts)

 My camera as stop uploading and i cannot access live view, for past 4 hours? Please help


10/11/2017 3:58:39 PM

  • CameraFTPSupport
  • (164 posts)
Subject: Re:live view

From your Event Center, it reports "your camera has stopped uploading"; but it does not say that CameraFTP blocked your camera.  In this case, I believe it is not a CameraFTP service problem. You need to check if your camera is working. Please check if it is still connected to the network, and if you can connect to it from a PC on your local network. You might also want to reboot your camera. The detailed trouble shooting guide is available at:

https://www.cameraftp.com/CameraFTP/Support/troubleshootingGuide.htm

 


Reply
10/12/2017 2:11:02 AM

  • myasdad
  • (3 posts)
Subject: Re: live view

User: CameraFTPSupport  -  10/12/2017 2:11:02 AM

From your Event Center, it reports "your camera has stopped uploading"; but it does not say that CameraFTP blocked your camera.  In this case, I believe it is not a CameraFTP service problem. You need to check if your camera is working. Please check if it is still connected to the network, and if you can connect to it from a PC on your local network. You might also want to reboot your camera. The detailed trouble shooting guide is available at:

https://www.cameraftp.com/CameraFTP/Support/troubleshootingGuide.htm

 

camera is working fine on my end. I can get live local view on my computer. Everything is working fine on my end 


Reply
10/12/2017 3:11:57 AM

  • myasdad
  • (3 posts)
Subject: Re: live view

User: myasdad  -  10/12/2017 3:11:57 AM

User: CameraFTPSupport  -  10/12/2017 2:11:02 AM

From your Event Center, it reports "your camera has stopped uploading"; but it does not say that CameraFTP blocked your camera.  In this case, I believe it is not a CameraFTP service problem. You need to check if your camera is working. Please check if it is still connected to the network, and if you can connect to it from a PC on your local network. You might also want to reboot your camera. The detailed trouble shooting guide is available at:

https://www.cameraftp.com/CameraFTP/Support/troubleshootingGuide.htm

 

camera is working fine on my end. I can get live local view on my computer. Everything is working fine on my end 

 Update as of 8:00am local it as started working again. Strange


Reply
10/12/2017 8:24:47 AM

  • CameraFTPSupport
  • (164 posts)
Subject: Re:live view

Thank you for the update. We did not do anything on our end. So we do believe the problem was not caused by CameraFTP.

If it happens again, please follow the instructions provided in the CameraFTP Trouble Shooting Guide document.


Reply
10/12/2017 9:14:07 AM

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