Read/Reply : 699/2
  • AdrianPelech
  • (2 posts)

 Hello!

I have camera Wanscam HW 0043 and I need choose better quality for recording during night but I cant. I have paid account and I cant change resolution for recording in CameraFTP software. Where is problem ? I have little picture and cant see nothing  cats, mouse... Camera support 720p quality but I cant change in program. In original viewer software is more better quality. 

Best regards 

Picture:  http://imgur.com/a/n9iMw


6/4/2017 11:05:54 PM

  • AdrianPelech
  • (2 posts)
Subject: Re:Wanscam HW 0043

 Resolution is 320x280 


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6/4/2017 11:08:33 PM

  • CameraFTPSupport
  • (159 posts)
Subject: Re:Wanscam HW 0043

 Thanks for reaching out to me, Adrian. Please go to the current subscription page (https://www.cameraftp.com/secure/SubscribeHistory.aspx) and select the Order ID for your subscription. Within this page, you will see an option to 'upgrade'. You should be able to follow the next steps directly to upgrade your subscription. 

If you have any continued issues, please send an email to support@cameraftp.com so we can help you more comprehensively with any issues you're having. 

 

Best,
CameraFTP Support
www.CameraFTP.com


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6/5/2017 9:02:19 AM

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