Read/Reply : 369/2
  • security1992
  • (1 posts)

Trying to set my camera back up and I am getting this error message when I try to play back an event.  "The video could not be loaded, either because the server or network failed or because the format is not supported"

10/15/2016 4:16:03 PM

  • CameraFTPSupport
  • (126 posts)
Subject: Re:Help!! Please :-) (Play back Foscam camera footage)

I checked it and noticed that you have a Foscam camera. Foscam cameras are listed in our supported cameras page. However, there is one minor issue if you upload video clips. (If you upload image snapshots, everything should be fine).

Foscam cameras upload video clips in .MKV format, which is not supported by most web browsers. To play back the video clips, you can download CameraFTP Viewer app for Android and iOS; if you want to play back in browser, you must use Microsoft's Internet Explorer. You can also download the .MKV files using any FTP client software (e.g. using FileZilla), and play them using Windows Media Player or VLC Player.

Please note: Foscam cameras allow you to upload both image snapshots and video clips at the same time. However, you shall not upload both images and videos as it would require two camera licenses (one for the video recording plan and the other one for image recording plan). For more detailed information, please read the setup guide carefully:



10/15/2016 5:56:27 PM

  • ceeboyy
  • (1 posts)
Subject: Re:Help!! Please :-)w

I have a prodigy dome camera serial number11110085 model number prd-polibv72810g can I connect wit site can't find it in ur site also if I can link to it can u guide mW how

12/19/2016 12:32:19 PM

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