Forum Index \ DriveHQ Customer Support Forum \
Read/Reply : 34309/5
  • kamyloncapital
  • (2 posts)

I’m having problems installing DriveHQ File Manager. The installer always crashes, even with no other applications running (including anti-virus), or in safe mode. Here's the crash info:

AppName: drivehqfilemanager.exe            AppVer: 12.0.0.49974    ModName: drivehqfilemanager.exe

ModVer: 12.0.0.49974     Offset: 0001e48b

Anyone else experience this? This application would be a wonderful tool for my company... if it worked. I'm using Windows XP SP3. Advice is appreciated.

Thanks!


9/12/2008 9:27:59 AM
  • capetech
  • (9 posts)
Subject: Re: Can't Install DriveHQ File Manager
Looks like they have a bad file up there. I tried download on 2 different machines and got errors. I have one I downloaded a couple days ago and it installs fine.

Reply
9/12/2008 11:16:15 AM
  • capetech
  • (9 posts)
Subject: Re: Re: Can't Install DriveHQ File Manager

User: capetech  -  9/12/2008 11:16:15 AM

Looks like they have a bad file up there. I tried download on 2 different machines and got errors. I have one I downloaded a couple days ago and it installs fine.
Ooops. Actually it is the backup manager that is not installing for me.

Reply
9/12/2008 11:18:41 AM
  • DriveHQ Webmaster
  • (1098 posts)
Subject: Re: Can't Install DriveHQ File Manager
It seems there was a temporary problem which has been fixed. Please try to download DriveHQ FileManager again. (You might need to clear your browser cache)

Reply
9/12/2008 1:12:14 PM
  • DriveHQ Webmaster
  • (1098 posts)
Subject: Re: Re: Re: Can't Install DriveHQ File Manager

User: capetech  -  9/12/2008 11:18:41 AM

User: capetech  -  9/12/2008 11:16:15 AM

Looks like they have a bad file up there. I tried download on 2 different machines and got errors. I have one I downloaded a couple days ago and it installs fine.
Ooops. Actually it is the backup manager that is not installing for me.
Sorry for the inconvenience. We have just quietly migrated a new version 4.5 DriveHQ Online Backup. Somehow we made a mistake, it has been fixed now. Please try the newer version and let us know if you have any questions.

Reply
9/12/2008 1:29:47 PM
  • capetech
  • (9 posts)
Subject: FIXED

User: DriveHQ Webmaster  -  9/12/2008 1:29:47 PM

User: capetech  -  9/12/2008 11:18:41 AM

User: capetech  -  9/12/2008 11:16:15 AM

Looks like they have a bad file up there. I tried download on 2 different machines and got errors. I have one I downloaded a couple days ago and it installs fine.
Ooops. Actually it is the backup manager that is not installing for me.
Sorry for the inconvenience. We have just quietly migrated a new version 4.5 DriveHQ Online Backup. Somehow we made a mistake, it has been fixed now. Please try the newer version and let us know if you have any questions.
It works

Reply
9/12/2008 1:47:54 PM
Quickly Reply

Please logon and reply, Not DriveHQ Member?


Leading Cloud Surveillance service

Leading Enterprise Cloud IT Service Since 2003