My problem is a bit similar to yours; the message I'm seeing is 'Your Files Are Not Being Protected'; 'You have not verified your address'. Instructions re immediate verification of my address were: 'We have sent an email to the address you provided. Click on the link [or copy & paste into your browser], follow the instructions given to verify your address. After verification, return to this page and click 'continue'.
I have yet to receive an email 'to verify my address'; actually, I've received absolutely nothing.
The strange twist is, I have no earthly idea what drivehq is; how 'out-of-nowhere' I'm getting 'instructions to verify my address' by a website ['dhq'] unknown to me, who is going to handle all my 'online backup storage'....SAY WHAT?
Even though 'my address was NEVER verified'...and I never did 'return to continue', my files - my system! - everything was immediately copied... Ummmm, 'BACKED UP'??? to drivehq 'online backup storage' ?!?
I wonder if anyone else has had similar 'issues' such as these?