Our FTP information is available online at: http://www.drivehq.com/ftp/ click on FAQ and Expand All.
The FTP server name is ftp.drivehq.com, if you have a paid account, you can also use proftp.drivehq.com.
The FTP directory is any directory (folder) that you create on www.drivehq.com. If you want to use the wwwhome folder, you can enter /wwwhome. You can also leave it blank or enter "/" for the root folder.
The username and password are the same as your DriveHQ.com username and password. If you have already entered the username, there is no need to enter for account, or you can try to enter the same username as account.
Your error message is not a regular FTP server error message. In this case, it does not seem to be an FTP server problem. So please check your software vendor. They should be able to solve the problem; if they need our help, please ask them to contact us. Thank you.