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  • adeelnasir
  • (1 posts)

Dear


Please check our subscriber a/c, adeelnasir. We are using ftp application , which upload and download file (any type of file).

We are facing a problem when we going to upload and download a file are showing errors:

1.    Connection timeout the server.

2.     2. Cannot connect the server.

3.     3. Remote Server return an error.

 

Please reply as soon as possible.

 

 

 

Regards,


6/7/2012 6:11:52 AM

  • Tom Burns
  • (4 posts)
Subject: Re:ftp connectivity problem

I am having same issue

 


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6/7/2012 6:27:30 AM

  • Gene Whitford
  • (3 posts)
Subject: Re:ftp connectivity problem

 Unable to connect to FTP as well.


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6/7/2012 6:59:04 AM

  • John Moore
  • (1 posts)
Subject: Re:ftp connectivity problem

We're having the same issue. Please fix this asap. This is causing problems for us in production. Its really sad that you guys have no support number/ info line where we can receive some info about this issue


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6/7/2012 7:13:30 AM

  • Michael Sciucco
  • (1 posts)
Subject: Re:ftp connectivity problem

I emailed and phoned this issue in at 7am EST.  We need this functional and there is no communication from DriveHQ Support on a solution.


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6/7/2012 7:51:51 AM

  • DriveHQSupport
  • (427 posts)
Subject: Re:ftp connectivity problem

We are very sorry for the incident. Our FTP site had unusually high traffic this morning. It affected quite a lot of new users. It is fixed now.

Please note during the time, proFTP.drivehq.com, www.drivehq.com, DriveHQ FileManager, Online Backup and Drive Mapping all worked well. We will try our best to make sure it does not happen again. In the future, you can also try other methods for accessing your files.  (e.g. proFTP.drivehq.com; or www.drivehq.com, DriveHQ FileManager, Online Backup and Drive Mapping. Note ProFTP.drivehq.com is for paying customers only.)

 


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6/7/2012 9:22:49 AM

  • blackhawk7777777
  • (2 posts)
Subject: Re:ftp connectivity problem

 yes ... when the problem solved ? ,, i have change to paid account right now .. :D ... 


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6/11/2012 5:22:50 AM

  • DriveHQSupport
  • (427 posts)
Subject: Re:ftp connectivity problem

The problem was solved right after we received the error report.


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6/11/2012 11:04:39 AM

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