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  • lnlimwei
  • (1 posts)

I have only signed onto a true type account last week and uploaded some files (less than 50mb)

When I logged on this week, it mentions that I have exceeded my bandwidth!! There were minimal downloads during this period of time so how can it be possible?

Also, i am getting a Red Notice up top beside the "My Account & Group Admin" tabs stating:

Bandwidth: used 5.01MB/total 0 B?

 


2/1/2012 4:30:27 AM

  • DriveHQSupport
  • (427 posts)
Subject: Re:Bandwidth Issues

All your download bytes were allocated to the sub-user. You may allocate the download bytes from sub-user by logging on to your account -> group admin -> select the sub-user -> set storage. Please note, your sub-user(s) and you will be sharing the same storage space and download bytes within the account.


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2/1/2012 9:35:00 AM

  • MECHANICAL32
  • (1 posts)
Subject: Re:Bandwidth Issues

I put a few files in the same folder and an error is coming which says  Bandwidth used 411MB/ 406MB. Now i cannot download my files. Please help me how to resolve this issue.


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2/16/2012 5:51:12 AM

  • DriveHQSupport
  • (427 posts)
Subject: Re:Bandwidth Issues

If you have reached your maximum bandwith, please upgrade to a paid account.


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2/16/2012 10:05:22 AM

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