Thanks for your questions and comments. DriveHQ service is designed to be very easy. If you are using our basic service, it should be just as easy as Windows Explorer.
It is strongly recommended using DriveHQ client software, including DriveHQ FileManager and DriveHQ Online Backup and DriveHQ Web Album Publisher. The client applications are designed to be very intuitive, and is not crowded with a lot of features.
DriveHQ offers a lot of advanced services / features, such as sharing folders to different users / groups with different levels of permission. It does take a while to learn these advanced features. We try to make it as easy as possible.
Our goal is to make our website and client application extremely easy so that users don't need to read a manual. For now, reading the online help is a good start. Your questions and comments are well appreciated.