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  • vt1881
  • (2 posts)

Getting this error when download a files from the PublicFolder.  I'm not using a group account so I believe all my space is allocated for downloading.  How can i tell how much bytes are downloaded per month?  Thank you.

RETURN_STATUS=6

RETURN_STATUSDESCR=The file owner's account has reached maximium downloaded bytes for this month!


12/4/2010 12:23:37 AM

  • DriveHQ Webmaster
  • (1099 posts)
Subject: Re:The file owner's account has reached maximum download bytes for this month!

When you download a file from a public folder, you use the file owner's download bytes. So if the folder is published (or shared) by another user, you need to make sure that user has enough download bytes.

Your account had enough download bytes; however, it had a negative balance. I have fixed the problem for you. So it should be fine now.


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12/6/2010 3:44:48 PM

  • vt1881
  • (2 posts)
Subject: Re: The file owner's account has reached maximum download bytes for this month!

User: DriveHQ Webmaster  -  12/6/2010 3:44:48 PM

When you download a file from a public folder, you use the file owner's download bytes. So if the folder is published (or shared) by another user, you need to make sure that user has enough download bytes.

Your account had enough download bytes; however, it had a negative balance. I have fixed the problem for you. So it should be fine now.

Thank you.  

Question: Can you provide the instructions to set the download bytes?  


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12/6/2010 6:19:07 PM

  • DriveHQ Webmaster
  • (1099 posts)
Subject: Re:The file owner's account has reached maximum download bytes for this month!

You cannot reset "used download bytes" yourself. It is automatically reset to 0 on your monthly billing date. Your monthly billing date is always the day of month when you signed up DriveHQ free service.

 

If you need more download bytes, you can order our premium service or upgrade to a higher level subscription service. The free service offers up to 1GB monthly download bytes. If you don't have 1GB monthly download bytes, you can try more DriveHQ client software and features. Please visit this page for more info:

http://www.drivehq.com/freeBandwidth.aspx

 

 


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12/12/2010 1:28:08 AM

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