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  • mkouman
  • (2 posts)


did you change the access limits?

I'm getting the following message:

530 Not logged on, free service users can logon 100 times, plus 10 times/day, please upgrade on! . Please check your FTP settings and network connection.

100 times per month ?  per year ?  in total ??

In older posts I have read that the limit was 20 times per day. Did you changed it?

Could you please define it?

Thank you


11/16/2010 10:53:45 PM

  • DriveHQ Webmaster
  • (1098 posts)
Subject: Re:Ftp access limits changed ?

Usually, for free service users, you can logon our FTP service 25 times per day. However, there is no guarantee. Based on our statistics, most free service users logon our FTP service less than 5 times/day.  DriveHQ also offers a one-time 100 (or up to 500) times FTP logon. So if you sign up our free service today, you can logon our FTP service 100 + 25 times today. If you signed up our free service 10 days ago, you can logon 100 + 250 = 350 times in the 10 days.


The restriction is added to prevent some users from abusing our free service. As mentioned in previous support messages, we had a lot of users using our free service for KeyLogger software and surveillance cameras. Such automatic software / device keeps connecting to DriveHQ FTP server, creating 100s of times more load than an average free FTP user. Because DriveHQ has over million customers, such usage could overload our servers.


DriveHQ free service is designed for personal and casual use only. A typical usage scenario is: a user uses a GUI-based FTP client software (such as FileZilla, CuteFTP, SmartFTP, WsFTP) to upload / download some document files or image files. If you use our service for business purpose or if you use automatic software / device that keeps connecting to DriveHQ FTP server, then you should pay for the service. 



For KeyLogger users: KeyLogger software is very controversial, it is often used to steal other people's info. If you use our service for KeyLogger software, then you must:

(1) Order our paid service;

(2) Provide a copy of valid photo ID or credit card; or send us an email from a verifiable company email address.


11/30/2010 5:03:29 PM

  • steeringfile
  • (1 posts)
Subject: Re:Ftp access limits changed ?

Thanks. I am also unable to use ftp on browser to access my files. As advised, I have paid for a service. Of the three options you have given, I prefer to send my credit card copy. To which email address should I send it? After sending the copy, how long will it take you so that I can access my files through ftp on browser, as before?

1/23/2011 11:35:25 PM

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