To become a True Account, you must use a private domain business email address. ISP email addresses (e.g.: AOL.com) or free email addresses (gmail.com) are not valid. A private domain email addresses is like xxx@Microsoft.com, but not xxx@live.com.

To download multiple files, you cannot use a web browser. If you don't mind install software, then DriveHQ FileManager is the best client software. It has a lot of best features; you can easily drag and drop many files / folders reliably.

You can also use any FTP client software, incl. Windows Explorer. For more info about FTP, please visit:

http://www.drivehq.com/ftp/ click on FAQ and Expand All.

Using Windows Explorer (not Internet Explorer), you just need to enter this address:

ftp://USERNAME:PASSWORD@ftp.drivehq.com/

I am new to this.  I just registered for the free service.  I clicked the share button and put in an email address.  Now what happens?

You can then select a permission level, and then click on Share button to create the "Share".

After you click on Share, it will tell you that the Share is created; you can then send a share notification email to the other people.

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The simplest way to share files is to tell other users your username / password. If you cannot provide your username / password, you can also use our group account service, which is free and comes with 1 sub-user license. You can order more sub-user licenses at a very low price.

To become a group account, please logon www.drivehq.com, go to My Account, then click on Group Account. Once you become a group account, you can create / add / edit / delete / disable sub-users. You can either allocate storage space / download bytes to sub-users, or create folders in your own account, and share different folders to different users with different levels of permissions.