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  • aeromk
  • (11 posts)
Is it possible to have a $-0.42 cash balance on a yearly subscription account that has not exceeded any of the file size or transfer limits?  Is there something Im missing or is it a billing error? Thank You.. Vin..

9/27/2007 10:31:11 PM

  • DriveHQ Webmaster
  • (1099 posts)
Subject: Please cancel old subscription after upgrade; otherwise new subscription is adde...

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

 


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9/28/2007 5:45:51 PM

  • aeromk
  • (11 posts)
Subject: Re: Please cancel old subscription after upgrade; otherwise new subscription is ...

User: DriveHQ Webmaster  -  9/28/2007 5:45:51 PM

Please note after you upgraded your monthly service to annual subscription, you need to cancel the old subscription. In your case, you had subscribed to a monthly service and an annaul service for double amount of storage and download bytes. As the monthly service automatically debit your DriveHQ account, thus your account balance becomes negative.

Anyway, I have canceled the monthly subscription for you. You can cancel a subscription from: My Account --> Subscribe --> Current Subscription.

 

Ok,  I was not aware of that!  Thanks for the help and the quick reply.. 

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9/29/2007 5:16:40 AM

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