Forum Index \ DriveHQ Customer Support Forum \
Read/Reply : 8446/2
  • misteraznkid
  • (2 posts)

I was uploading a bunch of files to a free FTP server to see if it would work well with a game server and when I tried to test it out, I was told I had reached my maximum allowed download for the month.  I haven't even tested it out yet.

I read I was allowed to download 1 terabyte per month but i'm not even allowed to download?


3/9/2010 7:13:32 PM

  • DriveHQ Webmaster
  • (1099 posts)
Subject: Re: Maximum Download Bytes: 0 B

This is a frequent question, and it is because you have a group account. You created a sub-user account and allocated all your download bytes to your sub-user, leaving your own account with 0 download bytes.

Please logon www.drivehq.com, click on Group Admin link, then select the sub-user and click on "Set Storage". Once you reduce the storage and download bytes allocated to your sub-user(s), your account storage and download bytes will increase.

Free service account has a small limit on storage space and download bytes, upgrading to our premium service is recommended.

 

 


Reply
3/9/2010 7:54:03 PM

  • misteraznkid
  • (2 posts)
Subject: Re: Re: Maximum Download Bytes: 0 B

User: DriveHQ Webmaster  -  3/9/2010 7:54:03 PM

This is a frequent question, and it is because you have a group account. You created a sub-user account and allocated all your download bytes to your sub-user, leaving your own account with 0 download bytes.

Please logon www.drivehq.com, click on Group Admin link, then select the sub-user and click on "Set Storage". Once you reduce the storage and download bytes allocated to your sub-user(s), your account storage and download bytes will increase.

Free service account has a small limit on storage space and download bytes, upgrading to our premium service is recommended.

 

 

ahh! thank you for your quick response.  that solved my problem.


Reply
3/9/2010 8:35:42 PM

Quickly Reply

Please logon and reply, Not DriveHQ Member?