Forum Index \ DriveHQ Customer Support Forum \
Read/Reply : 28813/2
  • tokarev_99
  • (2 posts)
Hi everybody,
excuse for my english language (I'm Italian)

the problem:

I subscibed my paid account on 5/13/2008 for 1 GB Subscription Service (annual)

I paid 29.99 on 5/13/2008
I paid 29.99 on 5/4/2009
Now I find Cash Balance: $-13.30 It's a real strange kind of math

After a better look...I find There are many “duplicated monthly withdraws”
(2 withdraws every month with the same time)

Please correct, I've paid for a 2 years service and I can't use it.

1/23/2010 10:59:50 PM
  • DriveHQ Webmaster
  • (1098 posts)
Subject: Re: double withdraws

I checked the problem and found the cause. Please note when you renew your subscription, you only needed to make a new payment. Do NOT order a new subscription.

Your old subscription automatically renews (otherwise, we would have to delete all your files when we cancel your old subscription).

I have canceled the duplicate subscription and credited your account for $20.


Reply
1/25/2010 8:36:38 PM
  • tokarev_99
  • (2 posts)
Subject: Re: Re: double withdraws

User: DriveHQ Webmaster  -  1/25/2010 8:36:38 PM

I checked the problem and found the cause. Please note when you renew your subscription, you only needed to make a new payment. Do NOT order a new subscription.

Your old subscription automatically renews (otherwise, we would have to delete all your files when we cancel your old subscription).

I have canceled the duplicate subscription and credited your account for $20.

I understand...
Thank you very much

Reply
1/26/2010 10:03:36 AM
Quickly Reply

Please logon and reply, Not DriveHQ Member?


Leading Cloud Surveillance service

Leading Enterprise Cloud IT Service Since 2003