Forum Index \ DriveHQ Customer Support Forum \
Read/Reply : 187/2
  • Pagemark
  • (4 posts)

 Hi, the webdav mapping has stopped working on both my accounts.

when can log on ok but when we try to map a drive it fails with the message that it cannot find the path.

so i tried a fresh install and i get the following error as attached in the image


9/10/2018 6:09:01 AM

  • john.griffin
  • (1 posts)
Subject: Re:webdav no longer working

 We are experiencing the same issue. Does support have a plan to get our files back online?


Reply
9/10/2018 7:45:10 AM

  • DriveHQSupport_
  • (459 posts)
Subject: Re:webdav no longer working

Thanks very much for reporting your issues. It does indeed seem that there is a DNS problem affecting DriveHQ.com which is prompted by the domain provider Domain Registrar of America. You can read the updates made by our team on Twitter: https://twitter.com/TheDriveHQ

While Domain Registrar of America has this issue ongoing, you will need to use either FTP (use ftp.firstcloudit.com instead of ftp.drivehq.com) or the website (http://drivehq.firstcloudit.com instead of http://drivehq.com) to upload/download files.

This is the first time in 14+ years we've had an issue with them, so we are expecting this to be resolved within the next few hours.

Keep us posted with any other questions.


Best,
DriveHQ Support
www.DriveHQ.com


Reply
9/10/2018 8:25:00 AM

Quickly Reply

Please logon and reply, Not DriveHQ Member?


Leading Cloud Surveillance service

Leading Enterprise Cloud IT Service Since 2003