Hi, sorry for that. Usually you should receive a reply in a couple hours. If you don't receive a reply, please try to send another email using a different email account. Note we receive thousands of spam emails everyday, so we have to turn on spam filters; and your email might have been filtered.
For your issue, please do this:
(1) Upgrade to our latest version DriveHQ Online Backup 3.8, Build 244 from:
(2) If it still doesn't work, please make sure you don't have anti-virus software or network security software that has blocked it. Also make sure cookie is enabled.