Yesterday I began having problems backing up files (via DriveHQ Online Backup)  due to DHQBackupSvc.exe erroring out. Windows XP Pro regularly presents a dialog saying "Base Service has encountered a problem and needs to close". The Event Viewer shows Windows restarts the the aborted service only to have the service abort a few minutes later. It then starts the service again. I am stuck in this never ending loop.

I have uninstalled and reinstalled the backup software to no avail. Some additional info obtained from the Windows error:

Faulting application DHQBackupSvc.exe, version 1.0.0.1, faulting module msvcr90.dll, version 9.0.30729.1, fault address 0x0003ab1a.

I have been using your software for over a year and until now have had no issues.

Your help is appreciated.

If it works fine before and just started crashing, usually it is caused by your adding of a new backup task, adding more files to your backup source folder, etc. It could also be due to any new software you installed that caused compatibility issue. If you installed a newer version of anti-virus software, network security software, please make sure you don't have any such software that blocked DriveHQ Online Backup service.

Please try to pinpoint which backup task caused the problem. Also check security / anti-virus software settings.

Also, we have a newer version DriveHQ Online Backup 4.5. Please upgrade to the latest version.

Disabled Antivirus and the service still dies every couple of minutes. I am using the 4.5 version of backup. Have uninstalled and reinstalled. It appears to be starting a scheduled task and is unable to upload any files. It calculates which files need to be uploaded but I never see progress on any of them. Eventually it aborts in the transferring data phase (nothing ever gets sent).

Please email DriveHQ customer support more details about the problem. We need to know which folders / files you try to backup, what is the total amount of data and the number of files.

Since the problem just started a few days ago, it must be caused by some latest changes to your computer, e.g. update to your anti-virus software, adding some new files to your backup task, etc.

Please edit all current backup tasks so that they don't automatically start (e.g. change the valid time); then create a small test backup task and see if it works. If it works, then it means there is some problem with one of the other backup tasks. You can then narrow down which task caused the problem.

If it still doesn't work, please try to sign up a new free account, then create a small test backup task and see if it works. If it works, then the problem is with your DriveHQ account. We can then help check more details.

If it still doesn't work, please let us know if DriveHQ FileManager works or not. If DriveHQ FileManager doesn't work either, then it is really something wrong with your computer... you need to compare it with another PC and let us know what special software has been installed on this computer.

I am currently having the same problem.  What was the solution for this problem?

First of all, please make sure you are using the latest version DriveHQ Online Backup software. As of 6/6/2012, it is version 5.2 Build 382.

If after upgrading to the latest version, you still experience the same problem, usually it is caused by your anti-virus software. To verify the problem, you can log on DriveHQ Online Backup, go to Manage Tasks page, then select a task to manually start it. check if it runs into any problem or not. If there is no problem, then you should be fine. Otherwise, please try to create a new test backup task. Create a small "test" folder in your C: , copy a few small files into it. Then create a new backup task to backup this folder only. Check if it works. If the "test" task works fine, then it means your original backup source folder may contain some corrupted files / folders.  Usually, you can pin-point the problem by dividing your source folder again and again to locate which folder / file is corrupted.

If a small "test" backup task still fails, then it must be anti-virus software problem. Please stop your anti-virus software, then restart your computer and check if it works fine.

If you cannot resolve the problem, please contact DriveHQ customer support and provide more detailed information. We probably can schedule a time for remote desktop support.