If the application actually uploaded files to your FTP account, you would be able to see them when you logon www.drivehq.com.

In your case, I guess the files failed to upload. Since we are not familar with your 3rd party application, we are not sure what the cause is. Please double check if the application is working fine. A possible cause of the problem is the 3rd party software uses Active FTP. Active FTP is almost always blocked by firewalls, routers, anti-virus software or security software. So please use Passive FTP. Using DriveHQ client software is recommended if you can.