Compro Professional Services
Catalog
Software Maintenance
Model Numbers/Ordering Information
All Compro products are identified by unique model numbers. Customer Services model numbers are the same as the product model numbers with the addition of a two-digit prefix. The first digit of this prefix denotes it is a Customer Service product (F) and the second digit denotes the type of service (i.e., Premier, Standard, SUS, etc.). The breakdown of these prefixes are as follows:
FL = Premier Hardware Support
FD = Standard Hardware Support
FU = Software Update Service
FP = Premier Software Support
FS = Standard Software Support
FR = Remote Hardware Support
FM = Mature Software Support
Note: All 91 Series computer systems bundle the operating system and other software products with the system price. As a result, there is a separate price for hardware and software maintenance. The software maintenance price will appear in the software section and the hardware maintenance price will appear in the hardware section of the Customer Services Price List. The base part number will remain the same but the service two-digit prefix will change.
All contract maintenance service pricing listed in this price book is represented in Monthly Maintenance Rate (MMR) dollars, with the exception of Software Update Service (SUS) and Mature Software Support (MSS) which are represented in Annual Support Rate (ASR) dollars.
MMR = Monthly Maintenance Rate
ASR = Annual Support Rate
