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Compro Comprehensive Services - Support

Total System Support (TSS)

* Available for LCRS products only

Features:

Hardware Support Services

• Labor
  • Call Management Center (CMC)
  • Priority Response to all Trouble Calls
  • Remote Diagnosis/Telephone Consultations
  • Single Point-of Contact @ 1-800-936-2673
• Material
  • Remote Exchange with Optional Advance Exchange
  • Optional Logistics Support Programs
• Information
  • Field Change Notices
  • Peripheral Change Notices
  • Technical Support Bulletins

Software Update Service

• Labor
  • Phone support from Compro Engineers (8 am- 5 pm EST, Monday - Friday)
  • Advisory and Remedial Software Support
  • Electronic Access to software databases
• Material
  • CD-ROM Media for Update Distribution
• Information
  • Software and Documentation Updates as Released

TSS is offered for the first year with a 40% discount as a credit for the product warranty. Subsequent years TSS is available at list price.