Compro Comprehensive Services - Support
Standard Hardware Support (SHS)
Premier Hardware Support (PHS)
Remote Hardware Support (RHS)
Mature Hardware Support (MHS)
Total System Support (TSS) - Available for LCRS products only
Configuration Management (CM)
Technology Obsolescence Protection (TOP)
Guaranteed Long-Term Support (GLTS)
Guaranteed Long-Term Support (GLTS)
Availability of the right parts can mean the success or failure of any program. Because commercial "commodity" computing products (i.e., COTS) provide many technological benefits, but are subject to rapidly changing specifications and functions. Typical government programs, with decade-long lifecycles and upgrade/spares purchases distributed over several years, may find it impossible to obtain products matching original configuration specifications. This complicates configuration management, creates software incompatibilities, and may make repairs impossible. TO offset these issues Compro created a Guaranteed Long-Term Support
Features:
- LABOR
- Protection from Parts Obsolescence
- MATERIAL
- Availability of Parts for 10 years with the TOP and GLTS programs
- All Replaceable Parts, Tools, Test Equipment, and Maintenance Materials required will be functionally identical to the part under maintenance
- INFORMATION
- Field Change Notices
- Peripheral Change Notices
- Technical Support Bulletins
Overview:
As an additional layered service to TOP coverage, Compro also provides Guaranteed Long-Term Support (GLTS) for up to ten years. To qualify, simply pre-pay a TOP-enhanced maintenance program for a period of three to ten years, and Compro will procure and warehouse spare parts based upon engineering analysis or available manufacturer MTBF statistics. This assures parts availability well into typical program life cycles.
GLTS works in conjunction with TOP, meaning that any TOP-qualified end-of-life replacements will also be procured and warehoused for the duration of the GLTS period.
Prerequisites:
- Systems Currently under TOP maintenance
- System Audit & Certification
- System in good state of repair
- Designated Point of Contact
- Any system which is not at the current hardware revision levels must be re-certified at the customers expense