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The document below is a comparison of Egnyte and DriveHQ by top experts in the cloud service industry. Their expertise, insights and hands-on business experience open up a very different perspective. Whether you use Egnyte, DriveHQ, or you are an independent tech editor, reading the document below will help you better understand the strengths and weaknesses of Egnyte and DriveHQ, as well as the business cloud service requirements and solutions.
Egnyte claims to be a business-class online solution that eliminates the costs and complexity of purchasing and maintaining traditional file servers, tape backups, FTP and VPN systems. In this review we will compare Egnyte’s solution with DriveHQ’s solution, including features, prices, infrastructure requirements and more.
When you consider the type of service being provided to the end user, Egnyte’s price is undoubtedly one of the most expensive in the industry. For 30 users with 2TB of storage space and 5GB max file size, the price ranges from a minimum $5400/year to $9179.88. If you decide to add more integrations or features with Egnyte's service, the cost will continue to increase.
For enterprise services, Egnyte charges $180/user/year for the base service. That price only includes 2TB of storage space for all users and does not include certain advanced features. The total cost can go as high as $350/user/year, which is many times higher than DriveHQ’s and significantly higher than Google Drive or Dropbox.
For its price, any claim of “eliminating the costs of traditional file server, FTP and VPN systems” is misleading, as Egnyte’s cost is more expensive than a traditional solution. Egnyte claims to eliminate traditional IT systems, however one of their main selling points is its “hybrid” system, which requires local IT infrastructure. Thus Egnyte will simply increase cost and complexity as opposed to making life easier.
Egnyte has marketed its service with some interesting terms such as “local cloud” and “hybrid cloud.” For less tech-savvy people, it might appear as some unique or advanced technology.
In reality, Egnyte’s “Local Cloud” is merely a synchronized folder, exactly the same as Dropbox, which is great for consuumer use. However, when it comes to large enterprises, synchronizations are not scalable and they pose potential security issues.
So what is Egnyte’s “Hybrid Cloud?” Egnyte’s own explanation is that it “combines the speed and security of local storage with the accessibility of the cloud.”
In fact, it is a simple synchronization solution, where a cloud folder is synchronized with a local storage on a server or storage appliance. Based on Egnyte’s definition, any synchronization solution is hybrid because you can access the files on the local storage device, or in the cloud (so any provider offering synchronization is “hybrid”).
Egnyte has repositioned itself as offering “Enterprise File Sharing” service that includes file access, sharing, collaboration and large file transfers:
More specifically, Egnyte claims to solve the following problems: “cloud file sharing, private file sharing, local file access and cross-office collaboration,” which is a step up from services such as Dropbox and Google Drive.
Although Egnyte differentiates itself from other industry competitors by offering cloud and private file sharing, their service still lacks advanced enterprise features. Such features include file hosting, file publishing, web hosting, online backup services, IP restrictions, and client side encryption, to name a few. DriveHQ's service has proven to be an all-in-one, comprehensive cloud IT solution that can completely replace in-house IT structures. With advanced security features and HIPAA compliancy, DriveHQ's service is a secure solution for your enterprise needs.
Egnyte does not offer free service, therefore you cannot share files with an external client who is not an Egnyte member. Assuming most of your clients are non-Egnyte members, the lack of this feature means you cannot share files with your external clients. This is a huge issue for documents that cannot be sent via email or documents that need to be monitored to ensure they are released to the public. On top of this, you only have the ability to share documents with your group members, making it extremely difficult to share files between departments if sub-groups are created for each.
With DriveHQ's service, you can share files with non-DriveHQ users or create guest accounts for them, therefore they will only have to enter in the temporary username and password to access the files. This is an extremely important feature for sales professionals and consultants, as they deal with many clients on a daily basis. On top of this, DriveHQ allows you to share with members outside of your sub-group, ensuring that teams can cross collaborate.
While Egnyte positions its service as being different from other cloud storage services, Egnyte’s core service is still a Folder Synchronization service. The differences are very minor: Instead of synchronizing a folder on all computers, Egnyte uses a local file server or storage system to synchronize with the files on the cloud. Users in the same office will access the local file server / storage system directly without having to access the cloud. This can achieve much faster performance as most users will access local files only. However, such solution is not unique to Egnyte. Any synchronization service can be configured this way and it does not solve the problem of working from home, hotel or any other remote locations. Employees are restricted to accessing documents from the work environment only.
Egnyte's Local Cloud (folder sync) cannot handle large amoutn of data, as folder synchronizations are not scalable for large enterprises and eat extreme amounts of RAM, CPU, and bandwidth. Can you really sync 100GB or 1TB of data to multiple computers and mobile devices? Such a task could not be achieved with Egnyte. Egnyte’s software will use more and more RAM and CPU as your number of files increase, and it will take a very long time to sync so much data on multiple computers. In the end, you will waste a lot of bandwidth and disk space on each computer.
In the summary section, we have talked about “local cloud” and “hybrid cloud.” We know they are really simple folder synchronizations, and folder synchronization using a local file server / storage system. Egnyte’s service is very much like Dropbox or Google Drive, thus the comparison is very similar to Dropbox’s and Google Drive’s.
While it is convenient to access a few cloud files from a web browser, web browsers are not optimized for uploading/downloading large files and folders. If a folder has over 5,000 files, it is very difficult to access files that are whithin. Enterprises often have folders with tens of thousands of files, making it virtually unusable with a web browser. Comparing with DriveHQ, DriveHQ has File Manager client which has been optimized to handle even the largest amounts of data. This desktop client also supports bandwidth throttling, upload / download resuming, and you can manage upload / download tasks to ensure you are accessing documents in order of importance.
Compared with DriveHQ.com website, Egnyte’s website seems to be cleaner. However, it is missing some basic features. E.g:
As you can see from the screenshot below:
Strangely, Egnyte does not display a folder’s create time, modify time or size. Please see the screenshot below. There is no property pages or detail pages to show the folder time and size.
Compared with Windows Explorer and Mac Finder, Egnyte’s website does not display column headers in the file / folder list, making sorting files and folders significantly more difficult.
It is very difficult to find the folder owners with Egnyte's web interface (See the screenshot below). The folder list does not display the folder owner even though it supports sorting by owner and a folder may have multiple owners.
It is also very hard to locate who has access to which folder until you go into the folder permissions page for each folder. As subfolders can also be set with different permissions, it is difficult to check all folders permissions quickly and easily. Making user management nearly impossible with an enterprise with hundreds or thousands of users, each of which has the ability to share with others.
With Egnyte, subusers are unable to create new shared folders, only administrators have access to this feature. This will create a lot of extra work for administrators, especially in large organizations.
There is no concept of the group owner (business owner) with Egnyte. All administrative users can create and delete any users, or create and delete any files / folders. For small business owners, it means either the owner will be the only administrator, or if he creates another administrator, his administrator will be able to access all his files/folders. This can pose a major issue if the administrator for a specific department will have access to files stored on Egnyte.
With DriveHQ, the group owner will have complete control over all of it's users, even group administrators. Once the account has been created, the group owner has the ability to specify the type user a person will be (whether that is an administrator, regular user, guest user, etc) and that user will only have access to the files that have been shared with them. On top of this, the group owner can create access rights depending for individual filders and files. Therefore, the group owner has complete control over their documents and confidential information remains confidential.
With DriveHQ, you can create a sub-group administrator who can create / manage sub-users specifically within their own sub-group. With Egnyte, an administrator user will have control over all other users and all other documents. While you can also create groups, it is just a set of user accounts with no sub-group administrators. DriveHQ's solution allows sub-group administrators to take control over the users that have been assigned to them, ensuring that the account owner is not overwhelmed with sharing and user information requests.
Although Egnyte offers more advanced features than many other competitors such as Dropbox and Google Drive, they still lack many basic features that improves data and group management capabilities. Some of those limitations include:
On top of this, Egnyte displays all private folders and files from a user's account within the admninistrator's account. Therefore, if a user uploads a personal document to Egnyte, the administrator has full access to this documents. This may not be a concern to many, however when an administrator or another user is searching for a file, the personal document will be included within the folder tree, clogging up the service and making it more difficult to navigate through irrelevant documents.
When surveyed, business owners and executives have a general agreement that security is one of the top features looked at when selecting a cloud service. Therefore, it is essential to provide a complete suite of security features and protocols in order to comply with tough industry standards. Here are a few features that Egnyte does not currently support:
The lack of client-side encryption means Egnyte employees will have full access your sensitive information if they want to. Any hackers that enter the system will also have full access to your information, as well as thousands of others. Client side encryption is rated as the most protected security feature because only the end-user will have access to the encryption keys, therefore in the case of a hacker, your data will still be encrypted and protected.
On top of this, Egnyte does not allow you to log off of their Desktop Sync software, nor do they give you the ability to change your username.
According to Egnyte support: " If you wish to change the username used for authenticating Personal Local Cloud, then the only option available currently is to do a clean uninstall and reinstall of the Personal Local Cloud (PLC) application. " While most users probably don't need to log off, not allowing people to logoff is a security bug, and it may also create unnecessary work when transferring accounts.
With Egnyte, you do not have the ability to choose a folder (or folders) on your PC and sync with the cloud. You must move your files or folders to the special “My Box Files” folder in order for them to be synced. This means you or your employees will have to recreate their current folder structure within the "My Box Files" folder. This is a daunting task if there is a large folder tree and it can be very tedious work.
With DriveHQ, you will have the ability to select specific folders on your local computer that you would like to synchronize, eliminating any tedious work and it can be completed very quickly.
By default, Egnyte's Local Cloud selects “C:\LocalCloud” as the local sync folder. Once it is installed, you cannot change this folder. If you don’t have enough storage in the selected drive, you will have to reconfigure the synchronization.
The entire “Local Cloud” folder is one synchronization task. You cannot create multiple sync tasks to sync different folders or create synchronization schedules. Any accidental uploads into the "Local Cloud" folder will be automatically be sent to Egnyte's servers.
With DriveHQ's FileManager client software, you will have the ability to create multiple sync tasks for different folders and you will even have the ability to create different schedules for those sync tasks in order to preserve bandwidth usage.
Sometimes, you just want to push (sync) your data to the cloud and never worry about your local files being overwritten or deleted. Other times, you just want to pull (sync) data from the cloud. But with Egnyte, you cannot, it only supports a real-time, two-way sync. So any changes made from either side will affect the other.
DriveHQ's FileManager software allows you to create one-way synchronization tasks for your local computer, therefore you can send all of your data to the cloud or you can send all of the data in the cloud to your local computer. This feature helps prevent accidental deletions and allows you to manage your data, more efficiently.
Many programs create temporary files or backup files, e.g. MS Word creates a temp file with the file name like “~$test.docx”. Many programs create intermediate files or activity log files such as *.bak, *.obj, *.log, *.tmp, etc. There is no need to sync those files; however with Egnyte, you cannot filter those useless files. Not only does this waste precious storage space, but it will also slow down your network dramatically.
With DriveHQ's File Manager client software, you can filter these files and others to ensure that the data that is uploaded into DriveHQ's file servers is exactly what you want it to be and help eliminate duplicate files from clogging up your storage space.
For consumers / businesses that want to offload some files from their hard drives to the cloud and free up disk space, Egnyte will fail because with it's sync service, it will keep a copy of the files on the local drives.
With DriveHQ's cloud service, you can completely replace your in-house IT system, storing all of your data on DriveHQ's cloud file servers and completely freeing up your local storage space.
When uploading or downloading massive amounts of data, the system will automatically generate which files are to be uploaded first and which are to be uploaded last. This is inefficient if you need a specific file to be uploaded first, but it is automatically inserted at the bottom of the list. With Egnyte's service, you will be unable to:
As you can see from the screenshot below, when you install Egnyte Local Cloud, if you select a network folder, it will report an error message: "Your Egnyte data folder is missing or not specified. Please uninstall and reinstall Personal Local Cloud."
With DriveHQ FileManager, there are no limits to the types of drives you can synchronize, allowing you to take full control of your business data.
A lot of people might work on a file for days without closing it and Egnyte will not sync the file until it is saved and closed. What if you forgot to close the file? You will not be able to access the latest version remotely; and if you accidentally delete the file before you close it you will lose your file.
DriveHQ FileManager can sync locked files when you turn on the VSS (Volume Shadow Copy) feature from the “My Options” screen.
Because Egnyte Desktop Sync cannot sync open files, it cannot synchronize Outlook PST files and Quickbooks files. On the contrary, DriveHQ can not only sync open (locked) files, but DriveHQ can also sync Outlook PST and Quickbooks files, without issue.
Egnyte cannot sync more than 20,000 items in a single folder. Most users probably don’t have 20,000 items in one folder. However, for enterprise use, you are bound to have a user with excessive folder size. Whereas DriveHQ does not have a limitation on the amount of files within a folder you can sync, nor does DriveHQ have a file size limitation.
After you install Egnyte Desktop Sync client, you may notice that your computer become slower as Egnyte will start 4 processes when it is idle. It will have 5 processes when it is actively synchronizing.
Egnyte recommends users to have at least 4GB RAM, and runs Windows 7 and Windows 8 only. See the link below:
Most Windows 8 based tablets and networks will be underpowered to run Egnyte desktop sync.
Egnyte installs a local web server (likely to be some open source web server) to interface with the web browser and the cloud. Therefore it is at least 50% less efficient in terms of memory usage, CPU and communication overhead than DriveHQ FileManager. The screenshots below show the memory usage when Egnyte Desktop Sync is idle and when it is synchronizing.
Egnyte Desktop Sync processes and memory usage when idle
Egnyte Desktop Sync processes and memory usage when syncing the same test data
Egnyte's desktop sync progress screen displays the least amount of information amonf all sync software. It does not even have a progress bar, therefore you cannot find the transfer speed, the total amount of data, the percentage transferred or the remaining time. See the screenshot below.
On top of this, Egnyte cannot stop or pause a sync task. Egnyte's Desktop Sync's browser-based interface cannot stop or pause the sync task. Also, if you temporarily don’t want to sync a folder by de-selecting it from the “Configure Folders” screen, Egnyte Local Cloud will actually delete the folder from your local computer.
Comparing DriveHQ's WebDAV Drive Mapping with Egnyte's, we found that Egnyte's service is limiting and cannot handle any of the following:
(Unable to save (overwrite) Word doc created on Egnyte mapped drive)
https://helpdesk.egnyte.com/entries/21587905-Error-message-0x80070043-the-network-name-cannot-be-found-while-setting-up-Mapped-drive-Prompt-for-U ((Error message 0x80070043 - the network name cannot be found while setting up Mapped drive/Prompt for User name and password does not come up)
https://helpdesk.egnyte.com/entries/22295558-Error-0x80070780-when-attempting-to-copy-to-from-Map-Drive-location (when attempting to copy to / from Map Drive location, Error 0x80070780: The file cannot be accessed by the system.)
It is also very easy to run into this problem:
>DriveHQ has offered WebDAV Drive Mapping service since 2005. Understanding that a regular WebDAV solution is very inefficient and unreliable, DriveHQ has since launched a newer version Enterprise WebDAV Solution, that addresses the issues of a typical WebDAV solution, making mapping a drive simple and improving the overall user experience.
>Egnyte's FTP service is also limited:
Also, Egnyte recommends using FTP to upload large amount of data or files larger than 1GB:
In particular, Egnyte claims "We recommend using FTP if you are initially migrating up to 100GB of data or if you are uploading files that are each larger than 1 GB. It's possible to upload up to 100 GB of data in one session via FTP, but to optimize performance we recommend that you only upload 10 GB worth of files at a time."
With DriveHQ FTP, you can have far more concurrent connections and you are not limited with the amount of data or file size.
Even better, you can use DriveHQ FileManager or DriveHQ Online Backup to transfer any amount of data. Both FileManager and Online Backup can compress data for much faster transfer speed than any typical FTP client.
While Egnyte claims to offer enterprise service, in reality its service can hardly scale to large enterprises. Egnyte's key selling point is a synchronization service (or a hybrid cloud) that allows users to access cloud storage and local storage. However, sync tasks are not scalable for enterprises due to the inability to control user actions, the inability to audit user logs, and sync tasks eat of massive amounts of bandwidth, CPU, and RAM, significantly decreasing your computing power.
Egnyte limits users on the amount of files that can be in a folder and limits file sizes. While most users don't have 20,000 files in one folder, and enterprise is bound to have a folder with excessive size.
According to the user's message, Egnyte might limit 600 subfolders in a folder.
On top of this, Egnyte's Office Plan is limited to 2.5GB, for business plan, it is limited to 5GB; for enterprise plans, it is limited to 10GB. While most users probably don't have very large files, enterprises usually have much larger files, e.g. Outlook PST files, Database files, VHD files and video files that can be as large as 11GB to 200GB.
Egnyte uses Onelogin's service for Active Directory integration. Onelogin's service is not free and it charges $5/user/month for enterprise customers. This can get costly, very quickly and when you use a 3rd party service for ADI, your employee's information is not available in 2 seperate locations (the 3rd party and Egnyte).
Involving a 3rd party company for such important account security feature may increase the security risks and affect the system reliability as the 3rd party service’s security and reliability will also affect Egnyte's service.
DriveHQ natively supports Active Directory integration and SSO to ensure that all of your senesitive data remains safe and in one location.
Egnyte does not support other cloud features such as automatic online backup, email hosting, web hosting, Outlook email backup and true drop box folder, and it only offers limited WebDAV drive mapping and FTP hosting services.
Enterprises often need more than just one cloud service. If they need more than cloud storage and sharing service, they would have to sign up for a different service from a different vendor.
Comparing with DriveHQ, DriveHQ has been considered a one-stop-shop for all core enterprise services, offering advanced file sharing, granular permissions, online backup, ADI, and many other services that are all included with their core, enterprise cloud IT service.
Egnyte’s other solution is unnecessarily complicated as it requires to be deployed as a VMware virtual appliance or requires specific brand storage device (such as EMC, NetApp or Netgear, etc.). In reality, a cloud-based service, or even a hybrid cloud service does not need to be so complicated (and expensive). It should work with any storage device, and it really does not need VMWare.
DriveHQ only requires installing DriveHQ FileManager client software on a server or even a PC. It works with any server and any storage device.
There are some very unhappy customers. Having unhappy customers in itself does not tell much. But it’s interesting to see why they are so unhappy:
Reading user’s complaints, we see that Egnyte tried different ways of forcing their existing customers to pay a higher price. Over the last few years, they have also hiked their prices dramatically. Moreover, they actually hiked existing customer’s service price by 3 times with little communication (see images).
The screenshot above shows Egnyte can sync folders in real-time or scheduled times; however, it is also clear that it supports only one sync task. So it cannot create multiple sync tasks, nor can it set multiple sync schedules.
While Egnyte can selectively sync folders in the cloud, the local sync-ed folders must be a special folder. In this case "C:\local cloud". The local folder cannot be changed!
Moreover, Egnyte Local Cloud clearly does not support client-side encryption as there is no place to enter/select an encryption key.
This review and comparison document is mainly focused on comparing business cloud storage services or premium services. Most points also apply to free cloud storage services. DriveHQ uses its best efforts to make sure the information is accurate, objective and up-to-date. We will periodically revisit the document and update it. If you find any information inaccurate, out-of-date or incorrect, please contact us at email@example.com, we will respond promptly.