Privacy
We are committed to protecting your privacy during your visits to our website and recognise our responsibility to hold your information securely and confidentially.
Cookies
Cookies are small text files placed on your computer and are commonly used on the internet. We use them to:
We do not use cookies to track your use of the internet after you leave our sites, nor do we store any personal information in them that others could read and understand.
We use four types of cookie:
Session cookies – these are temporary and are deleted as soon as you close your browser.
Persistent cookies – these are stored on your computer until they expire or you remove them.
Persistent cookies store your personal preferences such as your login preferences for our online services, such as Coutts Online Banking, making subsequent visits easier. They also remember questions we have asked you previously, such as a request to complete an online survey. A persistent cookie will prevent you from being asked to complete the same survey every time you visit the website.
Social cookies - These are cookies which are set by third-party social media site add-ons which allow you to share website content.
Third party cookies - We work with third parties who, on our behalf, research the use of our website and activities on it. In doing so they may place a cookie on your computer. However it would not contain any personal information that others could read and understand.
We also work with third parties to evaluate the effectiveness of our advertising and promotions on third party websites. Again, the cookie would not contain any personal information that others could read and understand.
We do not use any of the following cookies:
Accepting or rejecting cookies
You can configure your internet browser to warn you each time a new cookie is about to be stored on your computer so that you may make a decision whether to accept or reject it.
To accept or refuse cookies on your internet browser, please refer to it’s guide:
Please note that some parts of our website may not function properly if you reject cookies.
Further information about cookies
The Interactive Advertising Bureau is an industry body that has produced a series of web pages which explain how cookies work and how they can be managed.
For details of how we process your personal information, please refer to your product terms and conditions.