Is the Username case sensitive?

Does username need the @***.com?

Is the ftp server simply ... which I can't even Paste???

 I can connect via HTTP, but not my prefered ftp, likeTri-Backup Pro.

The username is not case sensitive but password is. The username should not contain any space and is not an e-mail address. If you can find your username or e-mail address, please visit www.DriveHQ.com -> Can't access your account. For more information on how to use your DriveHQ account via FTP, please visit: https://www.drivehq.com/help/features/FTP.aspx?service=all&from=all.

 Thanks for the reply. :)