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  • felipe_llano
  • (2 posts)

 Hi, I can't delete the default camera folder created by my camera during the configuration process. CamerFTP request the Admin login, but always fails (I'm using the same password of my CamerFTP account).

Thanks.

Felipe

 


10/14/2015 11:58:42 AM

  • CameraFTPSupport
  • (124 posts)
Subject: Re:Can't delete default folder camera

To delete a camera or folder/file, you must log on as your camera admin.

 
I can see that your password and your Secure Password are different. Please note both passwords are encrypted. If you forgot your password, you need to reset your password. 
 
We can reset your Secure Password to be the same as your regular password. I have done so for you (as your account is new). Please try again and let us know if it works. 
 

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10/20/2015 9:58:39 AM

  • Viktor Dramar
  • (1 posts)
Subject: Re:Can't delete default folder camera

same problem.help to reset the password


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9/2/2016 2:28:50 AM

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