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  • sellenberger
  • (1 posts)

Need to know how to cancel a account, cannot find it anywhere under help or support.


3/16/2011 7:44:52 AM

  • DriveHQ Customer Support
  • (427 posts)
Subject: Re:How do you cancel an account?

Thank you for your inquiry.  I’m very sorry to hear you want to cancel your service with DriveHQ.  We try our best to achieve high customer satisfaction by providing you the best cloud IT products and services.  Please let me know what we can do to improve your experience with us.  

 

Please understand that subscription plans are recurring, and that cancellation instructions are included in every billing email.  It is our policy that customers must cancel subscriptions on their own.  To cancel them, first delete all your files and pay any outstanding balance.  To pay your balance, go to your account page, click the “Deposit” button and make a payment using credit card or PayPal.  You can also pay by company check or bank wire.  Next, go to your account page and click subscribe -> current subscriptions -> order item ID -> cancel.  When you are no longer subscribed to a plan, your account will be downgraded to a free account.  You will no longer receive any billing e-mails.

 


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3/16/2011 2:44:22 PM

  • kevgooss
  • (2 posts)
Subject: Re:How do you cancel an account?

this does not explain how to cancel a free account. why is this so complicated?


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2/1/2012 1:01:14 PM

  • DriveHQ Webmaster
  • (1099 posts)
Subject: Re:How do you cancel an account?

If it is a free account, usually you don't need to cancel it at all. You will never be billed. If you still want to cancel, please just delete all your files / folders and don't log on again. Your account will be deleted in batch process in the future.


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2/1/2012 2:00:09 PM

  • Miroslav Mozola
  • (3 posts)
Subject: Re: How do you cancel an account?

User: DriveHQ Webmaster  -  2/1/2012 2:00:09 PM

If it is a free account, usually you don't need to cancel it at all. You will never be billed. If you still want to cancel, please just delete all your files / folders and don't log on again. Your account will be deleted in batch process in the future.

Dear all,

Unforturtunately it is not free account, it is Paid Account. I have deleted all user. But I am not sure what I need for cancel whole account.

Have a nice day

Miroslav Mozola 


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7/8/2013 4:01:49 AM

  • Miroslav Mozola
  • (3 posts)
Subject: Re:How do you cancel an account?

Hello, thanks I have seen cancelation instruction in email about Balance Summary.

Miroslav


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7/8/2013 5:58:20 AM

  • DriveHQSupport
  • (427 posts)
Subject: Re: How do you cancel an account?

User: Miroslav Mozola  -  7/8/2013 5:58:20 AM

Hello, thanks I have seen cancelation instruction in email about Balance Summary.

Miroslav

Could you please email DriveHQ customer support why you want to cancel the service? DriveHQ offers tons of high-end business features. We are seeing more and more businesses adopting cloud services. So it is surprising why you want to cancel it.

Our service is priced extremely low for business or enterprise customers.

Compared with Dropbox.com, which charges $795 for only 5 user licenses, and $125/user/year for additional users, our user license is only $6/user/year. 

We offer many times more features than Dropbox, yet our price is many times lower than Dropbox for Business!

For SMBs with tight budget, please contact DriveHQ sales and see if we can work out a better deal for you.


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7/8/2013 6:27:31 PM

  • Justin Harper
  • (1 posts)
Subject: Re:How do you cancel an account?

I also want to cancel my account as I have no more need for an FTP solution. I do have a small cash balance but I no longer need the account, even a free one.

Please cancel asap.

 

 


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11/20/2013 4:49:53 AM

  • iprojectsolutions
  • (3 posts)
Subject: Re:How do you cancel an account?

We shut off the service after the free trial, yet now we find out we have been billed each month. Paying the balance on a service we cancelled and have not used is unacceptable.


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12/6/2013 11:04:10 AM

  • iprojectsolutions
  • (3 posts)
Subject: Re:How do you cancel an account?

We shut off the service after the free trial, yet now we find out we have been billed each month. Paying the balance on a service we cancelled and have not used is unacceptable.


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12/6/2013 11:04:12 AM

  • iprojectsolutions
  • (3 posts)
Subject: Re:How do you cancel an account?

We shut off the service after the free trial, yet now we find out we have been billed each month. Paying the balance on a service we cancelled and have not used is unacceptable.


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12/6/2013 11:04:17 AM

  • koalagcf
  • (1 posts)
Subject: Re:How do you cancel an account?

 I want to cancel my account I dislike your service no system n you need a clear way to delete accounts... REMOVE ME ASAP DELETE ME ASAP REALLY DISLIKE YOU COMPANY's service Good Bye forever!!!


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6/2/2014 4:28:09 PM

  • mikesammy
  • (1 posts)
Subject: Re:How do you cancel an account?

I too would like to delete my account but can't figure out how. There should be a button in Settings called "Delete Account".

Any more suggestions?


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8/28/2014 6:00:59 PM

  • DriveHQSupport
  • (427 posts)
Subject: Re: How do you cancel an account?

User: mikesammy  -  8/28/2014 6:00:59 PM

I too would like to delete my account but can't figure out how. There should be a button in Settings called "Delete Account".

Any more suggestions?

Please read our response to the original query. You can also find answers to this in every billing email, and directly on our subscription page:

"Thank you for your inquiry. I'm very sorry to hear you want to cancel your service with DriveHQ. We try our best to achieve high customer satisfaction by providing the best cloud IT products and services. Please let me know what we can do to improve your experience with us. 

Please understand that subscription plans are recurring, and that cancellation instructions are included in every billing email. It is our policy that customers must cancel subscriptions on their own. To cancel, first delete all of your files and pay any outstanding balance. To pay your balance, go to your account page, click the "Deposit" button and make a payment using credit card or PayPal. You can also pay by company check or bank wire. Next, go to your account page and click subscribe -> current subscriptions -> order item ID -> cancel. when you are no longer subscribed to a plan, your account will be downgraded to a free account. You will no longer receive billing emails from us. "

 Please email support@drivehq.com if you have lingering questions.

Best,

DriveHQ Support Team


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8/28/2014 6:09:18 PM

  • Mukund Patel
  • (1 posts)
Subject: Re:How do you cancel an account?

How do I cancel drivehq account 


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10/10/2014 7:37:16 AM

  • swbruno
  • (1 posts)
Subject: Re:How do you cancel an account?

please close my account today


Reply
1/28/2015 9:06:13 AM

  • DriveHQSupport
  • (427 posts)
Subject: Re: How do you cancel an account?

User: swbruno  -  1/28/2015 9:06:13 AM

please close my account today

Thank you for your inquiry.  I’m very sorry to hear you want to cancel your service with DriveHQ.  We try our best to achieve high customer satisfaction by providing you the best cloud IT products and services.  Please let me know what we can do to improve your experience with us.  

 

Please understand that subscription plans are recurring, and that cancellation instructions are included in every billing email.  It is our policy that customers must cancel subscriptions on their own.  To cancel them, first delete all your files and pay any outstanding balance.  To pay your balance, go to your account page, click the “Deposit” button and make a payment using credit card or PayPal.  You can also pay by company check or bank wire.  Next, go to your account page and click subscribe -> current subscriptions -> order item ID -> cancel.  When you are no longer subscribed to a plan, your account will be downgraded to a free account.  You will no longer receive any billing e-mails.



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1/28/2015 9:56:29 AM

  • Jeff Pollard
  • (1 posts)
Subject: Re:How do you cancel an account?

Please cancel my "free account". I did not authorize a "paid account". No payment will be made. I will refer this matter to the FBI.


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3/30/2015 7:18:45 AM

  • DriveHQSupport_
  • (427 posts)
Subject: Re: How do you cancel an account?

User: Jeff Pollard  -  3/30/2015 7:18:45 AM

Please cancel my "free account". I did not authorize a "paid account". No payment will be made. I will refer this matter to the FBI.

Thanks for your post Jeff. One of our support specialists has emailed you directly to discuss your order history in greater detail.

Please let us know if you have any other questions and follow the steps detailed above if you would like to cancel the active subscription


Best,
DriveHQ Support 


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3/30/2015 8:31:30 AM

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Please logon and reply, Not DriveHQ Member?