By default, DriveHQ FileManager loads the contact list from your DriveHQ.com and your local Outlook Address book.
If you have not entered any contacts in your DriveHQ.com account, you can enter it from Email --> Webmail --> Contact.
----
To insert an image to the Support BBS, you need to be a True / Premium user. If so, you can use the website or DriveHQ FileManager to publish the image, you can then get the Publish URL of the image; or you can upload the image to your \wwwhome folder, and the image can be linked as:
http://USERNAME.drivehq.com/FILENAME