Subject: Re: Re: Cancell service - just logon www.drivehq.com, click on My Account --> Subscribe --> Current Subscription
5/29/2008 4:02:21 AM
From: Jeffocal
(2 posts)
Below is a copy of the what appears on the "current subscription" page. There does not seem to be a way of cancelling you current subscription without upgrading to a new one first.
Could you please tell me how I can cancel my current subscription with our opening up a new one so I will not be charged for a service I no longer need.
Jeff
Please note annual service is treated as Prepaid Monthly Service. - All services are recurring until canceled. - DriveHQ does not automatically debit your credit card. Please make monthly payments or pay several months at once. Annual service is recommended.
If you want to upgrade your service or change your service from monthly plan to annual plan, you can make a new order and cancel your current subscription. You won't lose any un-used credit. You can also make a deposit to your account. The amount should be equal to or greater than the service price minus remaining balance in your account. You should then send an email to support@drivehq.com.
We recommend our users switch to annual plan. You will get a discount of two months off.
- To cancel your service, please click on the service you want to cancel and then click on the Cancel button.
* Based on our service agreement, you won't receive a refund if you cancel your service. However the remaining balance can be used to upgrade your service.
