| From: mcamirand |
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Hello,
I'm looking around the market for a backup service for our small business, and starting with "trial version" before going to a paid subscription. Your service was recommended to me by someone who said your software was more advanced than that offered by Carbonite. I downloaded the trial version, and I've found that I can't even individually select which folders to backup. If I want to select individual folders, they must be within the same root folder. Is this normal? Perhaps I'm not using the program correctly.
Also, when I try to backup, I get the following error: "Fail to connect network path: Please make sure the service logon account can access the network path. Le chemin d'accès spécifié est introuvable." The last part says "File path not found" in my Windows language. I've tried specifying different folders to see if it was a problem with my own settings on that one folder, but it's still not working.
My last question concerns encryption. From what I understand, if I want my files to encrypted on your servers, that also makes them unrecoverable if my hard drive crashes, since the private key is stored locally. Is there any way for me to backup this private key so that I may restore it to your software should I get a complete loss on my end?
I want to give your company a chance because it was well-recommended, but this is a bad start. I'm not a computer expert so it's possible that I'm the problem. Thanks for your time.
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